Good morning,
As the title it seems the Victron warranty isn’t as good as was made out!
I’m based in the UK and I have a multiplus 2 5000 which is under a year old ESS and PV assistant installed and with pylontech batteries. So I noticed that my multiplus never zeroed out my smart meter and would wildly fluctuate wattage but never zero the IHD smartmeter this made no difference wired via Victron CT or ET112
I raised this with the distro I purchased the multiplus, they dug into the VRM and noticed 500watts going missing probably over a day I imagine as I only noticed 100odd watts and a base line on the smart meter of 10watts that would jump to 80 and sometimes 100watts but never zero even with my ESS grid set point to -50 it would fluctuate even more exporting more which I would expect but also importing more So I left it at -20 grid set point but never zero’ed my smartmeter.
i even got this draw when my PV was enough to make the house base load run at -700watts so from the VRM I saw 1400watts of solar and a base load of the house at 700watts Victron multiplus was drawing 60watts from the grid as it sent the other 700watts to charge the batteries that where already at 80% SOC. Its 3 pylontech US5000’s programmed as per Victron guidance on Pylontech.
Anyway the distro got my 6 to 7 month old multiplus 2 sent off to Victron and gave me a beat up Quattro 5000 it was the only thing they had laying around at the time got me out of a jam so thanks goes to the distro! So I installed it in place of the multiplus 2 5000 on the 13th of december 2023 and with the ESS, PV assistant and grid set point to minus -10 it zeroed out the smartmeter, I have then looked at my energy providers readout and it has confirmed that when I switched over from the multiplus 2 to the loan Qauttro it wasn’t displaying the same issue so illuminating anything from the site itself only thing changed is grid point to -10 instead of -20.
Now Victron are saying no issues with the multiplus 2 5000 I must follow Victron guidance on ESS settings and that is the only thing Victron repair say follow Victron guidance on ESS, Both units have simular setting I say similar as i didn’t need to set the grid set point on the Quattro to -20 it hasn’t displayed any of the issues that the multiplus 2 has. Anyone at Victron care to comment? @Guy Stewart (Victron Community Manager) @Matthias Lange - DE @mvader (Victron Energy) @Kevin Windrem
Ive reached the end of my threshold and everyone at stalemate me being my nice 6-7 month old unit doesn’t work properl, the distro knows it doesn’t work properly and victron repair ignoring everything and saying follow ESS settings. How does a lone unit not display the samething same environment settings the same apart from the -10 setting used on the quattro compared to the -20 used on the multiplus.
below is a screen shot on the 13th when the unit was swapped over that the grid draw stopped and the unit actually exported power instead of importing it. Victron is a great community but I’ve not bought the product for that I’ve bought it to save energy/cut my cost it’s a more premium solution but not if it doesn’t work properly and a kick in the teeth if warranty is honoure very much wishing I just went off the shelf with Giv energy or another manufacturer at this point and wondering the unit is only 6-7months old are Victron going to honour anything for a 5year period or is there going to be static like what im getting now? I know this might not be the best place but I’m frustrated annoyed and disheartened and getting no other dialogue than the distro saying Victron said follow Victron ESS settings well I have so I’m not sure what I’m ment to do!
Below is a readout when the multiplus 2 was displaying issues i have exported nothing but have imported. Octopus have told me they can measure 6 to 9 places after the decimal point so if I’m not exporting I’m 100% importing.