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Ive just upgraded to Mac OS 12.1 and VictronConnect is still not paring with devices it seems. Has victron registered the issue with Apple? As a developer its likely to have more clout than us as users. It would be really useful to get this sorted. Im using the Beta Test version of the connect app.
UPDATE 2022-02-28: on the latest macOS beta, Bluetooth pairing works again. This is 12.3 beta 4. We couldn't find any official information about when it is due for release, but in some blogs people mention March. Also our support ticket with Apple had an update: a potential fix is identified and will be added into a future OS update.
Original:
Hi @Frangar , and any one else. Indeed, unfortunately Bluetooth pairing with a new Victron device does not work on a Apple device running macOS v12, also known as Monterey.
We're working to fix that, and in touch with Apple about that. Progress on this is slow, there is no solution on the horizon at the moment; its a real difficult one to fix or work around without Apple themselves fixing something.
Note that there was another issue with Monterey, which was that VictronConnect crashed during connecting - which is solved in the latest VictronConnect version, 5.52, released a week ago.
VictronConnect 5.54 has made the situation worse - now can’t see Bluetooth devices at all. The longer the issue is allowed to exist, the greater damage will be done to Victron’s and Apple’s good reputation.
Hi Kevin, I'm sorry to see you seem rather agitated. The only replies I removed were about mixing up iOS with macOS. Right now no-one has the lead: it would be great if Apple would fix it soon, but even though we're sort of a large company, its also for us hard to get real traction at Apple. So we are seeing if we can somehow work around the change made by Apple.
I'm well aware about damage - indeed it needs fixing.
For v5.54 crashing on macOS, that was different issue, fixed in the morning of feb 1st, in v5.55.
Thanks for caring - believe me, nobody on our side is unconcerned about VictronConnect not properly working on the latest macOS version.
Thanks for the reply Matthijs. I will be tearing my hair out if Apple takes a year to fix this issue as suggested by enodev. Can I ask what Apple changed in Monterey that caused the issue? Apart from this issue, I have been very happy with Monterey, and I really like VictronConnect - it is simple and easy to use.
In the meantime, I have reverted to using Victron_Grafana with Docker and it still works OK.
We are not the only ones with Bluetooth issues created by Monterey. Apple obviously changed something that "upset the Apple cart".
@mvader (Victron Energy) Do you have an https://openradar.appspot.com/page/1 bug number or https://developer.apple.com/forums/ post about the underlying issue? I am a long term iOS and macOS developer myself and have some developer contacts that may or may not be of help...
Hi @enodev , yes that would be great if you could do that.
We have a post on their forum here:
https://developer.apple.com/forums/thread/694377
And submitted a Feedback Support, via the Feedback application that’s in Apple beta software. And we raised a ticket at Apple DTS, ticket number 785847079. They then confirmed this was indeed an issue, would work on it, and closed the ticket.
We haven’t used Open Radar yet.
Let me know what you can do, also happy to continue this on email.
all the best, Matthijs
Hi, I had no problem with 15.1 .. Now updating to 15.2 .. let see
Rob
Thats a result....lets keep everything crossed that it stays working in the official system release. Thanks to all for working on the issue especially @mvader (Victron Energy) & @jonmarinello@gmail.com
Good news everyone MacOS Monteray 12.3.1 on my M1 MacBook Pro has fixed the Bluetooth VictronConnect issue, I just tested on all my devices and they now successfully connect. It has taken Apple quite a while to get around to fixing this software bug.
Cheers
