question

Hi

Does it also help enabling airplane mode on the Android phone for 15 seconds?

Kind regards,

Thiemo van Engelen

No that does nothing. It is absolutely something with the shunt. As all devices see it but it is listed as connected already. I have 3 different phones and 2 tablets that I’ve tested it with. The only thing that works is to power cycle the shuntitself. None of the other devices are set to automatically connect and Bluetooth is off on everything else. It’s like the phone gets disconnected as I get an error message on the screen but the shunts Bluetooth never releases the connection. One thing I did notice while resetting it this last time is that the Bluetooth light on the shunt is on but solid there is no flashing not sure if that says anything. It’s not hard to do but annoying. Sometimes it will go 3 weeks other times just a day. I may just put a switch online that is somewhere easier to reach. To facilitate an easy reboot.
Any other thoughts?

Thanks

Tim

Just installed my smart shunt yesterday, blue tooth light started flashing immediately upon powering up, maintains connection up to about 50 feet. I have to re-connect when I am back in range. Any possibility you could have some kind of interference near the device?

I am using an old cellphone (Samsung galaxy s7). As a permanent display permanently mounted about 5 feet from the shunt Bluetooth signal strength is great. I had to reset the shunt yesterday followed by reprogram as you loose the current battery state each time. Then woke up this morning to the warning on the screen that “the device disconnected and could not be reconnected. Try placing the device into airplane mode if this persist contact support “ message. Ugh!!! So annoyed. I’ve pretty much determined that the Bluetooth on these this is just horrible and only meant to be used occasionally from right next to the shunt. I have Bluetooth on my BMS and it runs flawlessly even when continuously connected. I had high hopes for this because of the great reviews but I’m really getting frustrated with it. It appears the only effective answer is to just buy VE direct Bluetooth dongle or a be direct wired display. Yay spend more money. The Bluetooth on this device needs a major overhaul.

So while typing the below as a final edit, thinking I figured it out and I’m content, I walk over and tap my screen and it won’t connect as another device is already connected. UGH! I’m done with this device and 2 months of nothing from VictronConnect tells me I’m done with them to. That was a waste of $150

(Ok so it’s been a month since my last post and here is what I have figured out. I changed my setup I still use the VictronConnect shunt but Im no longer using the Bluetooth as an always on display. I setup the phone to sleep after 1 minute and all I have to do is walk over and press the home button to wake it. I can’t get battery stats at a glance but it’s not hard to step over and push the button. When the phone sleeps it disconnects from the shunt then reconnects when it wakes. I have not had to reset the shunt at all this month. So my guess is that the Bluetooth on the shunt is not able to maintain a constant connection without freezing. It might be a memory issue in the shunts Bluetooth module who knows. But since I gave up on the idea of it always being connected and displaying it seems to be working. )

So that being said I now pretty much rely on the Bluetooth info from my bms and wish I never spent the money on this shunt as it doesn’t really do anything for me. Except give me heart ache.

Anybody want a paperweight?

Hi @Theboatcapt , my apologies about all your troubles; the good news; even though it took very long; is that we have a fix underway that I am quite certain will solve the issue you are having.

Maximum a few more weeks; and then we’ll have that.

All the best, Matthijs / Victron.

I thought I had the same problem, but I was entering thew wrong passcode. Der!

And I apologise for all the nasty words I muttered.
As usual, Victron products preform faultlessly