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Just bought a 12/2000/80 and have a sinking feeling I made a big mistake- looks like this is the only tech support they offer. Can not find the inverter thru the MK 3 and yes the proper drivers are installed, inverted is turned on and it is not the computer, I have tried several. Seems there was a question just like this 7 days ago and no answer. Where does one go if the community can not answer the question?
ok-I am just passing this along in case anyone else is in the same situation, Seems the root of all my problems was the RJ45 cable ( needs to be a pass-thru?). I was just using one from office depot, I have now ordered new ones from Victron. Hope this helps someone else.
I use Windows 10, and I have struggled at times to get Ve.Configure to recognize the MK3 and when I do, I've found that I wasn't using the Victron specific USB driver which I've had to separatly install as well as the Ve.Config software; https://www.victronenergy.com/support-and-downloads/software
Maybe this will help?
Thanks Natebert- I agree, it took me a long time to figure that out. The drivers are supposed to load automatically when you downlaod the VEconfig but mine did not- I had to go into the menu special and then download the drivers. Also I could not find out anywhere exactly what you are supposed to download on VEconfig. I ended up downloading VEflash and VEconfig. Wish there was more documentation for this in the multiplus manual- I couldn.t find anything. I am using windows 7 pro.
Glad to hear you have got it working and I agree this needs better documentation.
Please write as much as you can about the process as a new user and I can use it to improve support.
I would like to but I don't know how to use this community. Is there a short primer so a new person can use this responsibly? example - show/share/accept/reward? thanks
The community is still quite new, only a few months old now. So there aren’t a lot of rules.
Read the guidelines for some of the basics, beyond that just have a go. You are doing great so far :)
https://community.victronenergy.com/questions/5889/new-victron-community-guidelines.html
