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hhyvari avatar image
hhyvari asked

Smart Lithium update failed

Hi,

I tried to update Smart Lithium battery to fw 1.20, but update failed. After failure, battery has no firmware installed, and it's not working at all. How could I get it updated and working?

firmware update
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3 Answers
Stefanie (Victron Energy Staff) avatar image
Stefanie (Victron Energy Staff) answered ·

Hi @hhyvari,

you should be able to install the update again.

Tap on the 3 dots in the upper right corner. Go to Product Info and find Update.

bildschirmfoto-2021-02-12-um-211849.png


bildschirmfoto-2021-02-12-um-211849.png (19.9 KiB)
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hhyvari avatar image hhyvari commented ·

Thanks Stefanie. I've tried update many times without success. Now battery has no firmware inside, so it's not working at all. Thus I cannot see 3 dots either.


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Stefanie (Victron Energy Staff) avatar image Stefanie (Victron Energy Staff) ♦♦ hhyvari commented ·

Can you see the battery still in VictronConnect?

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hhyvari avatar image hhyvari Stefanie (Victron Energy Staff) ♦♦ commented ·

Yes. I get error message B100 (crc).

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hhyvari avatar image
hhyvari answered ·

Service report attached.

VictronConnect_report.log


victronconnect-report.log (873.1 KiB)
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mvader (Victron Energy) avatar image
mvader (Victron Energy) answered ·

Hi @hhyvari, just a note to let you know that our support staff is looking into this and will contact you by email.

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hhyvari avatar image hhyvari commented ·

Great, thanks.

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