My one clients CCGX does not want to connect to VRM portal. It shows that Remote Console is online but no contact to VRM. It’s been like this for 2 days. Other installations working well. It is running version 2.30~27
Any help?
asked
CCGX not connecting to VRM
What happens if you run v2.22, does it still have the problem?
May I ask why you allow your clients running Release Candidate (test) versions rather than a full Release firmware version?
Running ESS with an ABB PV inverter so i need to run that version.
Haven’t tried running 2.22.
has been running well on 2.30 so far
Ah, I see, makes sense now.
I'd still try v2.22 to see if the problem persists then you can see if it is the CCGX or the clients network / internet at fault.
I am using 2.30~27 on my own system without any problems.
Did the problem start at random or was it soon after upgrading to that version?
Hi, to solve vrm connection issues, always always follow this guide. If that does not solve it; then let us know the results of the various steps:
https://www.victronenergy.com/live/vrm_portal:troubleshooting_ccgx_vrm_connectivity
And, if you want, post the VRM url here.
