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bkenergy avatar image
bkenergy asked

CCGX not connecting to VRM

My one clients CCGX does not want to connect to VRM portal. It shows that Remote Console is online but no contact to VRM. It’s been like this for 2 days. Other installations working well. It is running version 2.30~27

Any help?

VRM
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2 Answers
wkirby avatar image
wkirby answered ·

What happens if you run v2.22, does it still have the problem?
May I ask why you allow your clients running Release Candidate (test) versions rather than a full Release firmware version?

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bkenergy avatar image bkenergy commented ·

Running ESS with an ABB PV inverter so i need to run that version.

Haven’t tried running 2.22.

has been running well on 2.30 so far

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mvader (Victron Energy) avatar image
mvader (Victron Energy) answered ·

Hi, to solve vrm connection issues, always always follow this guide. If that does not solve it; then let us know the results of the various steps:

https://www.victronenergy.com/live/vrm_portal:troubleshooting_ccgx_vrm_connectivity

And, if you want, post the VRM url here.

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