This site is now in read-only archive mode. Please move all discussion, and create a new account at the new Victron Community site.
hi all, setup my bmv712 and was able to pair via the victron connect (default pin, six zeros) a few weeks ago, no problem. since then i have been unable to pair. it keeps going to 80% and then asking for a new code. any advice? is PUK the only option? (already mounted the thing in a wall)
It been a while since I setup mine, but I believe it forced me to change the default pin to something else. My guess is you changed it. And now you need to guess what that new code was or reset it via that puk. -Bill .
Maybe a power cycle will help or someone else changed the PIN.
In the package of the BMV should be a small sticker with the PUK.
I'm having the same issue, except I know my PUK code - but I can't enter it. The keypad in the app only allows me to enter numbers, not letters. The app keypad shows letters under each number (like a phone) but there is no way to access the letters via the app keypad. My PUK code has two letters in it. Hard to imagine that nobody at Victron spotted this...
