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Stuck in ‘fetching data’ when using Bluetooth. Wifi and the vrm connection works fine. New installation today. I am using an iPhone. Tried to remove power for a couple of minutes. Restarted the app, on and off with Bluetooth... works fine with my mppt, Orion charger and the bmv712.
Hi @BlueCirrus,
EDIT - See Matthijs answer above, and if still experiencing issues after updating to Venus 2.62...
Then recreate the issue again in the app, and then create a service report and post it back here and I will pass it along to the developers.
Thanks for a quick feedback. I see that i am not the only one struggling with the cerbo and bluetooth.
I will make a report and post it back in about a week.
Thanks Arne
I am having the same issue. Installed the beta firmware and it didn't fix the problem. Still stuck on "fetching" with bluetooth.
Hey @BlueCirrus, Guy asked me to help.
We fixed an issue just like that in a new version not yet officially available.
In case you’d like to try, see here:
https://www.victronenergy.com/live/ccgx:beta-testing
or wait a while (weeks I think) for it to become officially available
sorry to about the trouble!
Matthijs
Hi Blutow, thanks - and I understand you installed a v2.62 beta version. Could you please confirm which exact version you installed? We'll be looking at your log file.
Hi Blutow, we checked the logfile, and to solve the issue you need to fully close the VictronConnect app. And then start it back up again.
The procedure on fully stopping the app depends on your phone. On an iPhone you need to slide the app up from the app overview.
Please let me know if this sorts it for you; thanks!
