question

bluecirrus avatar image
bluecirrus asked

Cerbo Gx stuck in ‘fetching data’ Bluetooth.

Stuck in ‘fetching data’ when using Bluetooth. Wifi and the vrm connection works fine. New installation today. I am using an iPhone. Tried to remove power for a couple of minutes. Restarted the app, on and off with Bluetooth... works fine with my mppt, Orion charger and the bmv712.

cerbo gx
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2 Answers
Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·

Hi @BlueCirrus,

EDIT - See Matthijs answer above, and if still experiencing issues after updating to Venus 2.62...

Then recreate the issue again in the app, and then create a service report and post it back here and I will pass it along to the developers.

4 comments
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bluecirrus avatar image bluecirrus commented ·

Thanks for a quick feedback. I see that i am not the only one struggling with the cerbo and bluetooth.

I will make a report and post it back in about a week.

Thanks Arne

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blutow avatar image blutow bluecirrus commented ·

I am having the same issue. Installed the beta firmware and it didn't fix the problem. Still stuck on "fetching" with bluetooth.

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Hi @blutow - can you please attach the service report?

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blutow avatar image blutow Guy Stewart (Victron Community Manager) ♦♦ commented ·

Just uploaded it

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mvader (Victron Energy) avatar image
mvader (Victron Energy) answered ·

Hey @BlueCirrus, Guy asked me to help.

We fixed an issue just like that in a new version not yet officially available.

In case you’d like to try, see here:

https://www.victronenergy.com/live/ccgx:beta-testing

or wait a while (weeks I think) for it to become officially available


sorry to about the trouble!

Matthijs

6 comments
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