question

Hello Robin,

Ha, you had me grinning there for a moment:

"Why dont you open up a complaints department, you will be able to reduce the unemployment around the world considerable just staffing this one department."

Hahaha!

As a suggestion I would like you to consider moving to a more civilised part of the world. Somewhere (anywhere) they don't speak french would do just nicely. I mean, wouldn't it be just a little bit overstretching things to suggest a reputable company like Victron to have outposts in backward regions such as "france". I mean, really...

Hope you find a way out of your problems!

Cheers!

jan

Try this form:

https://professional.victronenergy.com/support/

Write in the description that your dealer is not responding.

Victron will than get in touch with your dealer and/or directly with you.

Hi @Robin,

Sorry to hear about the bad experience, obviously not what we want either. We try and make the warranty process as smooth as possible from our end, but things can get delayed along the way.

I would encourage people to try and resolve the issue formally, and directly with their distributors (as far as possible).

Failing that though, it can also be escalated to the sales manager for the specific region. You can find the contacts for those sales managers here - https://www.victronenergy.com/contact

Thanks for the replies. Good to know that it may be possible to contact rep.

As for moving to backward France. We are constantly asking ourselves the same question. After living in Portugal for 7 years we thought we we would try hear as the climate would be more suitable to what we are doing. We thought that maybe they would be a little more forward thinking and upto date. Not the case.

Don't want to pry for answers but ... what are you "trying to do" that makes you want to hop between countries like Portugal and France? And, to keep things on-topic, does this in any way relate to solar power issues?