question

hphythian avatar image
hphythian asked

Trying to get support for new Multiplus. Got un-reply-able email from Victron.

I was contacted by the vendor, who was no help. 7 days after, I got some(6) emails from Victron to 'rate my experience'. But in the email, are two links, one for "I'm happy" another for "I'm not happy". Clicking either link takes me to some webpage that first pops up as Mandrillapp.com, and then forwards to intern.professionals.ytec.nl with a login prompt. I have a VRM account, an account here, a Victron Professionals account, and none of those credentials work.


What is going on??!

support
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3 Answers
mvader (Victron Energy) avatar image
mvader (Victron Energy) answered ·

Hi @Hphythian and others, in a certain (not too high) number of emails sent out that ask for your feedback, the link was broken. That has been solved a while ago, but won't fix the email you have.

I'll send you an email, so you can send the feedback to me.

Thanks and sorry for the broken links!

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Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·

HI @Hphythian,

Thanks for reporting the issue.

This should not require a login, I will look into why that is happening.

2 comments
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hphythian avatar image hphythian commented ·

Any resolution on this? I still have feedback...

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andreas-siebenmorgen avatar image
andreas-siebenmorgen answered ·

I have the exact same problem!

6 identical mails, and clicking the link asks for (unnkown) credentials.

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