Connect app not seeing my LiFePO4 12.8/200AH battery.

I’m able to see the BMV battery monitor and the SmartSolar Charger and Battery Protect devices, but don’t see the Smart Battery device.

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Matthias Lange - DE ♦ commented · Oct 22, 2020 at 04:02 AM

Is it a new setup? Did you tried another smartphone?

https://www.victronenergy.com/live/victronconnect:start#troubleshooting

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dawiz4u Matthias Lange - DE ♦ commented · Oct 22, 2020 at 04:04 PM

My upfitter installed the entire system 1 year ago. I just started using the Connect app recently when I started having problems with the battery having low voltage issues at 80% charge. Connect sees my MPPT 100/30, Battery Monitor System, and Protection Relays.

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Matthias Lange - DE ♦ dawiz4u commented · Oct 22, 2020 at 04:17 PM

What is the battery voltage?

Maybe someone disabled the Bluetooth of the batteries?
In that case there is no way to reactivate it.

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dawiz4u Matthias Lange - DE ♦ commented · Oct 23, 2020 at 03:49 PM

The battery voltage is 13.3V. They were new batteries installed by my upfitter. Is there no way to do a factory reset to start the bluetooth?

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Matthias Lange - DE ♦ dawiz4u commented · Oct 23, 2020 at 04:17 PM

No once the BT is deactivated there is no way for the user to reactivate it because there are no buttons or so to press.
Maybe Victron can reactivate by disassemble the battery.

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