question

bernieq avatar image
bernieq asked

bluethooth not working

Hi first post..

I have a 100amp Victron lithium battery and a 100/30 victron solar controller and a 250w splar panel .

Last weekend the bluetooth stopped working on my phone (android)

I have done all the usual things...turn phone off...delete victron,,re-install victron... but nothing makes the bluethooth work.

Is there a problem with the bluethooth ??? is there a remedy ??

BernieQ

Bluetooth
2 comments
2 |3000

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Hello BernieQ,


Can you perhaps be a little more specific on what is working and what is not working:

Are the SmartSolar and battery visible in VictronConnect when you scan?
Are they visible in the bluetooth menu of the phone?
Are you able to connect in VictronConnect or at what percentage does the connection stop?


Kind regards,

Thiemo van Engelen

0 Likes 0 ·
bernieq avatar image bernieq Thiemo van Engelen (Victron Energy staff) ♦ commented ·

My phone can not connect to the victron solar regulator.

I down loaded the app to my wife's phone and the same thing there is nothing coming from the controller

It was working ? this started last weekend ?

BernieQ.

0 Likes 0 ·
1 Answer
Thiemo van Engelen (Victron Energy staff) avatar image
Thiemo van Engelen (Victron Energy staff) answered ·

Hi BernieQ,


You could try to disconnect both the battery and the PV to power cycle the MPPT. If there is a software issue with Bluetooth chip in the MPPT, this will restart it and it might work again. Otherwise I suspect a hardware failure.


Regards,

Thiemo van Engelen

7 comments
2 |3000

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

bernieq avatar image bernieq commented ·

I disconnected the solar controller from the battery ..Now at least my phone can see the controller...But when I put in the 000000 it goes up to about 80 percent then takes me back to the same place...what do i need to do now ???

BernieQ

0 Likes 0 ·
Thiemo van Engelen (Victron Energy staff) avatar image Thiemo van Engelen (Victron Energy staff) ♦ bernieq commented ·

Hi BernieQ,


Did you already gave it a different pincode in the past? In that case, this pincode should be used. If you forgot the pincode, then it can be reset to 000000 using VictronConnect: https://www.victronenergy.com/live/victronconnect:start#bluetooth_smart_-_resetting_the_pin_code


Regards,

Thiemo van Engelen

0 Likes 0 ·
bernieq avatar image bernieq Thiemo van Engelen (Victron Energy staff) ♦ commented ·

Yes I'm using the 000000 pin code

It keeps taking me back to "device name" I have been just putting the six zero's there ...Is there something else I should use ??

BernieQ .

0 Likes 0 ·
Thiemo van Engelen (Victron Energy staff) avatar image Thiemo van Engelen (Victron Energy staff) ♦ bernieq commented ·

Hi BernieQ,

Did you change the pin code in the past to something different than 000000?

Regards,

Thiemo

0 Likes 0 ·
Show more comments