I bought a CCRX, a Multiplus 3000, a BM712 and a Smart Solar Controller second hand on ebay. Everything works fine, but when I try to setup VRM I get a message that the administrator has been emailed. I'm obviously not the administrator in your system since I didn't get an email and I read on the blogs that you recommend to contact the dealer which I have no idea who the prior owner of the equipment bought from. Please help.