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paul-ham avatar image
paul-ham asked

VRM not updating in realtime

16158915891191496540702393105974.jpgSystem appears offline on opening of portal but displays realtime within a few seconds. List of sites on all installations show last update at 2 months ago. I believe it is showing correct realtime data at times but no historical and no remote console available. Pictures taken before and after page refresh.

VRM
1615891548201750396127860666481.jpg (3.3 MiB)
16158915891191496540702393105974.jpg (2.9 MiB)
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spanner avatar image
spanner answered ·

Have you clicked on the advanced tab?


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paul-ham avatar image
paul-ham answered ·

Yes. No data to display.

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spanner avatar image spanner commented ·

OK - have you selected the widget - see pic below i had to re-select the ones which were live?

1615892689137.png

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paul-ham avatar image
paul-ham answered ·

Yes last seen 2 months ago

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spanner avatar image spanner commented ·

cab you screen grab?


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Teun Lassche avatar image
Teun Lassche answered ·

I've checked it out for you, your device is sending realtime data but is not (correctly) logging to VRM. Can you check the connection on the GX device under Settings > VRM Online Portal?

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paul-ham avatar image paul-ham commented ·

I will get it checked on site and report back. It was displaying its ip address and showing as online but still problematic.

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Related Resources

Additional resources still need to be added for this topic

VRM login page

VRM documentation

VRM API documentation

How to change the Owner of a VRM installation