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PeterM avatar image
PeterM asked

Grid Failure alarm does not reset properly after grid restoration

I have enabled Grid Failure alarm on the Venus GX coupled to a Multiplus. When Grid failure occurred I immediately got a notification email. When Grid was re-established I also received the VRM Notifiier email which said Grid Lost has changed to Grid Established . All good. 12 hrs later grid failed again but I never received the notification. Other parameters which I have setup to inform me when grid fails such as " no input AC " did work and I got the notification. When looking at the Alarm Logs on the VRM Portal it does not even show that there was a grid failure at the second occurrence. During the second grid failure period I looked at the Remote console and there was a Grid Failure alarm flashing . So it seems one has to acknowledge a Grid failure alarm before it will retrigger a second alarm even after the alarm has cleared . Seems like the Grid Failure algorithm needs to be looked at .

MultiPlus Quattro Inverter ChargerVenus GX - VGX
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4 Answers
Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·

@merle.peter@gmail.com,

Thanks for reporting. This bug has been fixed in Venus OS 2.51.

Please update your GX, and let us know the results.

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PeterM avatar image PeterM commented ·

It seems to be working now !. Had two grid failures today and received notifications for both.

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Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·

Thanks for reporting @merle.peter@gmail.com. I have also noticed this in my own system.

I will pass it on to the developers.

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PeterM avatar image PeterM commented ·

Thanks for the update Guy. I have even accepted the fault on remote console and had a grid failure last night and no alarm sent

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PeterM avatar image PeterM commented ·

Has this bug been fixed yet? We getting grid failures 3 times a day and I would appreciate it if it gets fixed , thanks

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PeterM avatar image PeterM commented ·

I'll wait for the official release thanks,


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aaronsb avatar image aaronsb commented ·

I am also experiencing this currently. Hopefully it's fixed soon.

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PeterM avatar image
PeterM answered ·

Thanks , I did see the notification and have it installed. Waiting for the next power cut to evaluate

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mblowes answered ·

I am also having this problem.

Enabled the grid failure alarm on the GX (Octo) . It triggered and sent alarm to VRM ok. I cleared it on the GX, but it never clears on VRM.

I've disabled the alarm on the GX . .have rebooted it.. and it simply wont clear from VRM .

Running lastest firmware on GX

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mblowes avatar image mblowes commented ·

something to do with settings on the VRM site pages.. I had alarm settings on.. but no rules set.. I disabled this...clears the faults.. Conclusion? If using VRM .. do all the alarm setting there and leave well enough alone on the GX.

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