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bethann23 avatar image
bethann23 asked

iPhone 11 replaced with iPhone 15, all devices now wanting to pair and won't accept the pin 000000

I replaced my iPhone 11 XS max with a new iPhone 15, iOS 17.5.1. The iPhone 11 victron app worked perfectly. The new iPhone won't. In the victron app on the new iPhone 15 I can see all 5 of my victron devices. My iPhone 15 keeps asking for a code to pair the bluetooth victron devices, I put in the default pin 000000. The app won't accept it. I have searched for a solution and can't find any answers. Will it simply never work at all anymore???

VictronConnect
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regman54 avatar image regman54 commented ·

When you originally paired with the iPhone 11 did you create a unique pairing PIN code? If so try using that.

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bethann23 avatar image bethann23 regman54 commented ·
No I didn't create a custom PIN. I left everything with the default PIN.
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bethann23 avatar image bethann23 regman54 commented ·
It would be very hard to retrieve the PUK code. It would mean un mounting all my components which are not easy to access, not impossible, but not easy.
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3 Answers
Joe Marino avatar image
Joe Marino answered ·

Having the same problem but only on my SmartBMS. Android works. Having mine replaced but afraid it may happen with the replacement.

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Justin Cook avatar image
Justin Cook answered ·

When connecting from a new phone, it's not uncommon that you'll need to reset the PIN of the device even if you never changed the PIN from default (which you should definitely do in any case).

https://www.victronenergy.com/media/pg/VictronConnect_Manual/en/connecting.html#UUID-a8177d17-8df0-58cb-8e60-f36c559ae974

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Joe Marino avatar image Joe Marino commented ·
Justin,

I even tried to use the reset with the PUK code, and received the error “Pin code reset not possible, contact your Zvictron dealer”

I agree that if you can’t connect with the default, the PUK method is supposed to be the path to reset, but mine didn’t work.

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Justin Cook avatar image Justin Cook ♦♦ Joe Marino commented ·
Oh that's a weird one, I've never seen that error before... but eh then again I only work with Android, and I know the various iDevices are sometimes a bit more finicky about things.
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Guy Stewart (Victron Community Manager) avatar image Guy Stewart (Victron Community Manager) ♦♦ Joe Marino commented ·
Hi Joe, the PUK should work, I’ll ask someone to get in touch to help troubleshoot.
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Joe Marino avatar image
Joe Marino answered ·

@Guy Stewart (Victron Community Manager) I stepped on @bethann23 ’s post so I thought you could use my original question posting to help solve my iPhone PUK connection issue.


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