Good Day Everyone,
I just received and installed my new Multiplus II 2x120v a week ago. It malfunctioned 3 days ago. My distributor created an RMA with Victron. Here's what I'm supposed to to:
- Remove the Multiplus
- I'd have to do this anyway
- Rewire my RV to go direct to shore power
- Pay someone to rebox the Multiplus
- I tossed the box when it worked post-installation as we don't have room to store an empty box.
- There's no advance replacement for new units so I can't use that box
- Pay for shipping to a service center
- Wait an undetermined amount of time for repair
- We're full-timers with no permanent address
- Maybe Victron will pay for return shipping, at their discretion
I just spent a lot of money on a complete Victron system and I'm supposed to pay $300 more to get a brand new system fixed? Is this really Victron's policy?