question

salva avatar image
salva asked

Error code 1391 after reloading page when downloading a VEconfig

Hi there,

I am attempting to remotely update the VE config in one of my systems, but the download process shows the error 1391 just after the page is automatically reloaded as shown below. Due to the fact that the downloading process takes longer than the usual time where the page is not being reloaded, it seems to be impossible to remotely update my system.

Same error message pops up after clicking on Retry button

I have successfully downloaded other VE Configs on systems where the downloading process finished before the page was auto reloaded.

Any ideas how to solve this issue? Can I increase or disable the auto reload process of my VRM?

VEConfigure 3
1544704991472.png (39.7 KiB)
1544705018548.png (42.7 KiB)
1544705222683.png (39.4 KiB)
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1 Answer
Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·

The auto-reload of VRM should only be an occasional occurrence when Victron makes a software update to the VRM platform to add a new feature or fix a bug.

Can you please try again now and see if this has resolved?

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salva avatar image salva commented ·

It is now working correctly, thanks.

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