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sailingaphrodite avatar image
sailingaphrodite asked

SmartShunt Bluetooth not working

Hello

My SmartShunt Bluetooth is no longer working! This is following a recent firmware upgrade.
Battery Sense and MTTP are happily talking to the phone, but no blue flashing lights on the SmartShunt.

Is this a return to base fix?

Sandy

SmartShuntBluetooth
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Alexandra avatar image Alexandra ♦ commented ·

@sailingaphrodite

Did you try a power cycle of the device?
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sailingaphrodite avatar image sailingaphrodite Alexandra ♦ commented ·

Yes I have done that.

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Alexandra avatar image Alexandra ♦ sailingaphrodite commented ·

Definitely sound like a return for a warranty.

https://www.victronenergy.com/media/pg/Pre-RMA_Bench_Test_Instructions/en/pre-rma-test-form---bmv-battery-monitor.html#UUID-64a1041c-5fc9-92a1-1d47-1aba433ff800

There are a few other checks in the above link.

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1 Answer
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sailingaphrodite answered ·

I contacted the supplier and after a couple of emails the SmartShunt was replaced by Victron.

Brilliant service.

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