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hanjo avatar image
hanjo asked

EV Charging Station "System data error" after Upgrade

The newly installed EV Charging Station had 1.23 installed, so I tried to update it via the VRM. This failed. So I downloaded the firmware and installed it directly via the web interface. Ran up to 100% and reported success. However, at the station itself the screen is black and it says "system data error". However, I can address and operate the station via the web interface, but the display doesn't work. The web interface says v1.27. Does anyone have an idea?
ev charging station
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Hi, can you try pushing the firmware again? There are 2 stages for the update process, first one is the main board, the second is the screen. Do not restart the device until both are restarted. If you still have issues, you can write me an email and I can have a look.

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giuseppe-coraggio avatar image
giuseppe-coraggio answered ·

Salve Lucian

anche a me dopo l'aggiornamento del firmware della Ev Charge il display va in errore "System data error."

come si può risolvere?

ho già provato a resettarla tramite il pulsante interno !

Grazie per l'aiuto!


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Lucian Popescu (Victron Energy Staff) avatar image
Lucian Popescu (Victron Energy Staff) answered ·

Def button. But if you don’t see the evcs acting like an access point, it means it is already connected to your wifi
1000130517.jpg


1000130517.jpg (4.6 MiB)
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difi avatar image
difi answered ·

Hello Lucian,

the update makes me crazy. Victron says everything is OK but I just can't get rid of this “system data error” message. I have already tried many downgrading and upgrading. Also installed the firmware twice in a row. None of this has helped, I can't get a colored display. Is there possibly another procedure? If not, I will probably have to claim the new wallbox (with display) as defectiv

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can you give me the VRM portal ID so I can have a look?
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wwet avatar image
wwet answered ·
systemfehler-evc.pngAuch ich habe das gleiche Problem. Die Wallbox funktioniert grundsätzlich einwandfrei. Nur die Anzeige startet alle 3 Sekunden neu. Weißer Bildschirm dann die Meldung Systemfehler… Habe auch die neuste Firmware 128 C25 installiert… Leider kein Erfolg! Bitte um Hilfe… Danke!

systemfehler-evc.png (914.6 KiB)
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bensn avatar image
bensn answered ·

hello,
today I proudly install my Victron ev. in the beginning the display works very well, but after chance wifi config, the same message "System Data Error" is shown.all the time.

latest update and a lot of restart doesn't help.

please help.

greetings from Germany

Bensn

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juggler42 avatar image
juggler42 answered ·

Hello,

same problem: after firmware-update display message "System Data ERROR!".

Even repeated updates and/or restarts did not help.

Greetings from the south of Germany!

Juggler42

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Lucian Popescu (Victron Energy Staff) avatar image
Lucian Popescu (Victron Energy Staff) answered ·

can you give me the portal ID?

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bensn avatar image
bensn answered ·

hello Lucian, how to write a PM in this portal?

Ben

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you can write it here, it can't be used without user and pass
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gentoo avatar image
gentoo answered ·

Same here for me system data error on newly installed ev charging station.

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robertri avatar image
robertri answered ·

Same Problem. Can someone from Victron check that


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Lucian Popescu (Victron Energy Staff) avatar image
Lucian Popescu (Victron Energy Staff) answered ·
Hi both, you have am email from me

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Lucian Popescu (Victron Energy Staff) avatar image
Lucian Popescu (Victron Energy Staff) answered ·

@giuseppe coraggio I will tell you the story here, we have some LCD screens that consumes more than it was initially measured. So to fix this issue, we have developed an external driver for the screen, that starting today is available.
You can contact the company that sold you the EVCS and ask them to arrange for that driver. The part number is SPR00103, and it looks like this:
1721332461988.png1721332519769.png


If you have any issue with receiving it, you can contact me.


Lucian


1721332461988.png (39.0 KiB)
1721332519769.png (163.8 KiB)
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schrat avatar image
schrat answered ·

Hi Lucian, i have the same problem with the screen from the EVSC after Fw Upgrade. Please help me.

Roland

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Lucian Popescu (Victron Energy Staff) avatar image
Lucian Popescu (Victron Energy Staff) answered ·
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jose-1973-mr avatar image
jose-1973-mr answered ·

Updated to v 1.29 the screen always shows "Loading" while powering on and off. Additionally, when I connect the car to charge it does not charge in either manual or automatic mode, I can hear the internal relay of the charger activate and deactivate without stopping.

What is this about? Is it related to the above?

However, if I disable the modbus TCP from the services menu I can load in manual mode

Video attached



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Hi, the screen issue is the same as above, so please ask for the external driver
For the other issue, first update to the latest fw (1.29) and tell me if it was solved.

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jose-1973-mr avatar image jose-1973-mr Lucian Popescu (Victron Energy Staff) ♦♦ commented ·

Good morning, they tell me from the store where I bought it: "we are going to send a note to the technical service to see if they can get it since it is not included in the Victron catalogue. Also tell them that if you open or make modifications to the device, it will go to lose the official manufacturer's warranty".

This is true, if I assemble the part can I lose the warranty on the device?

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Lucian Popescu (Victron Energy Staff) avatar image Lucian Popescu (Victron Energy Staff) ♦♦ jose-1973-mr commented ·

Regarding the warranty, no that's not true, you have my confirmation here.
And to order it, you can give them the part number of the driver - SPR00103
But they have to create an RMA, that part is received from service, not through normal ordering process.

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jose-1973-mr avatar image jose-1973-mr Lucian Popescu (Victron Energy Staff) ♦♦ commented ·

OK thanks. They asked me for the serial number of the device, probably to open an RMA. By the way, where is the serial number? Inside the device?

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Lucian Popescu (Victron Energy Staff) avatar image Lucian Popescu (Victron Energy Staff) ♦♦ jose-1973-mr commented ·

You can see it in VRM/device list, you can see it on the bottom side of the webpage of the device

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jose-1973-mr avatar image jose-1973-mr Lucian Popescu (Victron Energy Staff) ♦♦ commented ·

Gracias por las respuestas rápidas. Quiero hacerles una pregunta sobre la carga del auto, tengo un MG4 y desde la aplicación móvil puedo parar la carga. Pero cuando hago esto el relé del cargador Victron se sigue conectando y desconectando. ¿Es normal que esto suceda?

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Lucian Popescu (Victron Energy Staff) avatar image Lucian Popescu (Victron Energy Staff) ♦♦ jose-1973-mr commented ·

Make sure the CP line is calibrated according to the manual!

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jose-1973-mr avatar image jose-1973-mr Lucian Popescu (Victron Energy Staff) ♦♦ commented ·

De acuerdo. Lo miraré

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jose-1973-mr avatar image jose-1973-mr Lucian Popescu (Victron Energy Staff) ♦♦ commented ·

Hi Lucian, the screen shows 1.29/V4.2. 1.29 is the charger firmware, but what does V4.2 refer to? I've seen other users who have V4.4. On the other hand, is it easy to install the part? Does the order matter? For example, first I mount the part, second I set the firmware to factory state, and third I update to 1.29? Is the ferrite core still necessary? Lots of questions, sorry.

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Lucian Popescu (Victron Energy Staff) avatar image Lucian Popescu (Victron Energy Staff) ♦♦ jose-1973-mr commented ·

No problem, ask questions, it's ok.
4.2 is the screen firmware version.
The external driver is very easy to install, check document.
Regarding the ferrite core, if you have it installed, leave it, is not doing any harm.

EVCS screen driver.pdf

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jose-1973-mr avatar image jose-1973-mr Lucian Popescu (Victron Energy Staff) ♦♦ commented ·

Hi Lucian, finally the store sent me a new screen instead of the controller. Can you confirm if this is correct? Does this new screen work? Does it not need the controller?

Thanks

https://photos.app.goo.gl/16qWKqSPnP56RLGV8

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Lucian Popescu (Victron Energy Staff) avatar image Lucian Popescu (Victron Energy Staff) ♦♦ jose-1973-mr commented ·

oh..you can try replacing it, and let's hope on that one the power consumption is lower. I can't say, it's random

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jose-1973-mr avatar image
jose-1973-mr answered ·

OK, thanks Lucian. I understand that when I update to firmware 1.29 the screen is also updated to 4.4.

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stephan-zimmerer avatar image
stephan-zimmerer answered ·

Ich habe bei meiner das gleiche Problem. Update auf 1.29 und seitdem ein blinkendes Display mit der Anzeige "System Data ERROR". Mein Händler will mir aber den SPR00103 nicht besorgen sondern ich soll die ganze Wallbox einsenden.

@Lucian Popescu (Victron Energy Staff) Können Sie mir den SPR00103 zusenden?

Danke

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