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petaramesh avatar image
petaramesh asked

[BUG] VictronConnect 6.0 crashes a lot on Android

Hello,
Since upgrading to VictronConnect 6.0 on Android, the app “works” but also crashes a lot, randomly. It just closes. This happens about everywhere, but mostly when returning from a device to the devices list, or when staying on the devices list for a while to see quick values.
This is the 1st version that I see crashing on my phone, after having used all previous versions for more than a year.

VictronConnectbug report
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nesswill avatar image nesswill commented ·

Works ok on my Samsung S24+ Android v14 March update.

What do you have?

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nesswill avatar image nesswill nesswill commented ·

@Guy Stewart (Victron Community Manager)


Spoke to soon spent the last 30mins playing and it goes into an unresponsive state you have to close the app and try again.

Happens on smartshunt, inverter rs 48/6000 and mppt rs 450/100 that I have tried.

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7 Answers
jperez (Victron Energy Staff) avatar image
jperez (Victron Energy Staff) answered ·

This issue has been addressed in v6.01 that is already available in the Google Play Store.

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petaramesh avatar image petaramesh commented ·

Can't see it yet on my phone, nor on https://www.victronenergy.fr/support-and-downloads/software but I expect to see it soon :)

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Matthias Lange - DE avatar image Matthias Lange - DE ♦ petaramesh commented ·
You have to check for updates in the google play store.

I did the update a few minutes ago on my phone.

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petaramesh avatar image petaramesh Matthias Lange - DE ♦ commented ·
Got it. Of course I had checked for updates, but it didn't show. It does now.

Probably some playstore caching or distribution delay.

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nesswill avatar image nesswill commented ·
Working for me thank you very much.
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petaramesh avatar image
petaramesh answered ·

OTOH the Linux AppImage works fine and doesn't crash (on Manjaro Linux).

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Matthias Lange - DE avatar image
Matthias Lange - DE answered ·
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petaramesh avatar image petaramesh commented ·
Hi,

My phone is a Realme 7 Pro (RMX2170) running Android 12.
Not too recent but not too old.
I will see for creating the service report.

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petaramesh avatar image petaramesh commented ·
OK I created a service report (although it was not just after I got the issue, because when I get it... the app dies).

Now how can I transmit it please ?

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Matthias Lange - DE avatar image Matthias Lange - DE ♦ petaramesh commented ·

After the app crashed reopen the app and create the report.

You can upload the file here:

1710407753863.png

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1710407753863.png (4.9 KiB)
petaramesh avatar image petaramesh Matthias Lange - DE ♦ commented ·
Hello,

The file being binary, I cannot figure whether it might contain personal sensitive information about my phone, myself, my Victron equipment (such as bluetooth PINs or passwords...) etc, so I'm reluctant to post it on a public forum.

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Matthias Lange - DE avatar image Matthias Lange - DE ♦ petaramesh commented ·

You can make your answer only viewable by moderators

1710410438492.png

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1710410438492.png (14.4 KiB)
Alex Pescaru avatar image Alex Pescaru petaramesh commented ·

Hi @petaramesh

The service report file is encrypted and not many users can decrypt it....

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petaramesh avatar image petaramesh Alex Pescaru commented ·
Well I've been working in IT security, and “not many users can decrypt” is not such a good answer ;)
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mvader (Victron Energy) avatar image
mvader (Victron Energy) answered ·

Hey @petaramesh noted! thank you. we'll look into this.

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Max avatar image
Max answered ·

Same here. I have had no luck since the release of 6.0. Every version hangs and crashes before even displaying anything. I really wish I could go back to the last working version of the app.

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Matthias Lange - DE avatar image Matthias Lange - DE ♦ commented ·

Same as above:

What phone do you use? Android version?
Can you please create a service report?

https://www.victronenergy.com/media/pg/VictronConnect_Manual/en/troubleshooting.html#UUID-98bc9211-902b-01a0-96b9-1f314c4d63c5

Version 5.106 is still available for download here:

https://www.victronenergy.com/support-and-downloads/software

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Max avatar image
Max answered ·

It is a Samsung Galaxy S4 running LineageOS 18.1, so Android 11. The app was always 100% stable on it until the release of 6.0.x. In fact, the best version in terms of functionality and startup time was the one just before 6.0.0.

I can't create a service report because the app freezes and crashes during startup. What I might have (or not) is a tombstone from the system itself after the application crash.

I hadn't considered v5.106 because it seems to be targeting Android 5/6/7. Is this the latest APK before v6.0.0?

Many thanks.

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petaramesh avatar image petaramesh commented ·
On my side, 6.0 was the first “crashing” version ever, and 6.01 fixed it.

I'm now on 6.03 and haven't had any crash since 6.01.

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Max avatar image
Max answered ·

Ok, I staged a new, clean test by rebooting first etc. v6.03 loaded, showed the blue splash screen for some time, then a white screen and nothing else. The application can be exited with the "back" button, but does nothing else.

v5.106 can't be installed on Android 11, unsurprisingly. Is it at least possible to get the last APK for modern Android versions before v6.0.x?

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Thiemo van Engelen (Victron Energy staff) avatar image Thiemo van Engelen (Victron Energy staff) ♦ commented ·

Hi @Max

We can reproduce the issue on a Galaxy S4 with LineageOS 17 and will investigate the issue.

Kind regards,

Thiemo van Engelen

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Max avatar image Max Thiemo van Engelen (Victron Energy staff) ♦ commented ·
Hello Thiemo,

Any update or information about this issue? Can I please at least get the last working version?

Thanks and best regards.


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Thiemo van Engelen (Victron Energy staff) avatar image Thiemo van Engelen (Victron Energy staff) ♦ Max commented ·

Hi @Max

No update yet on this issue. The suspicion is now that it is a problem that our graphical framework requires certain graphical functionality to be available and that this is not the case on the Galaxy S4 (due to hardware limitations). In that case, this will never be solved.

The latest version that still uses the old graphical framework can be found here (https://www.victronenergy.com/upload/software/VictronConnect-v5.106-armv7.apk)

Regards,

Thiemo van Engelen

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Max avatar image Max Thiemo van Engelen (Victron Energy staff) ♦ commented ·
Hello Thiemo,

This would make it the only incompatible app I have come across on this platform. In any case, as I indicated earlier, v5.106 you are proposing does not install on Android 11 as it targets old systems. The version I need is the last one that was on Google Play before the release of v6.0 for ARMv7 and modern Android releases.

Thanks and best regards.

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