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Hello,
Since upgrading to VictronConnect 6.0 on Android, the app “works” but also crashes a lot, randomly. It just closes. This happens about everywhere, but mostly when returning from a device to the devices list, or when staying on the devices list for a while to see quick values.
This is the 1st version that I see crashing on my phone, after having used all previous versions for more than a year.
Works ok on my Samsung S24+ Android v14 March update.
What do you have?
@Guy Stewart (Victron Community Manager)
Happens on smartshunt, inverter rs 48/6000 and mppt rs 450/100 that I have tried.
This issue has been addressed in v6.01 that is already available in the Google Play Store.
Can't see it yet on my phone, nor on https://www.victronenergy.fr/support-and-downloads/software but I expect to see it soon :)
I did the update a few minutes ago on my phone.
Probably some playstore caching or distribution delay.
OTOH the Linux AppImage works fine and doesn't crash (on Manjaro Linux).
What phone do you use? Android version?
Can you please create a service report?
My phone is a Realme 7 Pro (RMX2170) running Android 12.
Not too recent but not too old.
I will see for creating the service report.
Now how can I transmit it please ?
After the app crashed reopen the app and create the report.
You can upload the file here:
The file being binary, I cannot figure whether it might contain personal sensitive information about my phone, myself, my Victron equipment (such as bluetooth PINs or passwords...) etc, so I'm reluctant to post it on a public forum.
Hi @petaramesh
The service report file is encrypted and not many users can decrypt it....
Same here. I have had no luck since the release of 6.0. Every version hangs and crashes before even displaying anything. I really wish I could go back to the last working version of the app.
Same as above:
What phone do you use? Android version?
Can you please create a service report?
Version 5.106 is still available for download here:
https://www.victronenergy.com/support-and-downloads/software
It is a Samsung Galaxy S4 running LineageOS 18.1, so Android 11. The app was always 100% stable on it until the release of 6.0.x. In fact, the best version in terms of functionality and startup time was the one just before 6.0.0.
I can't create a service report because the app freezes and crashes during startup. What I might have (or not) is a tombstone from the system itself after the application crash.
I hadn't considered v5.106 because it seems to be targeting Android 5/6/7. Is this the latest APK before v6.0.0?
Many thanks.
I'm now on 6.03 and haven't had any crash since 6.01.
Ok, I staged a new, clean test by rebooting first etc. v6.03 loaded, showed the blue splash screen for some time, then a white screen and nothing else. The application can be exited with the "back" button, but does nothing else.
v5.106 can't be installed on Android 11, unsurprisingly. Is it at least possible to get the last APK for modern Android versions before v6.0.x?
Hi @Max
We can reproduce the issue on a Galaxy S4 with LineageOS 17 and will investigate the issue.
Kind regards,
Thiemo van Engelen
Any update or information about this issue? Can I please at least get the last working version?
Thanks and best regards.
Hi @Max
No update yet on this issue. The suspicion is now that it is a problem that our graphical framework requires certain graphical functionality to be available and that this is not the case on the Galaxy S4 (due to hardware limitations). In that case, this will never be solved.
The latest version that still uses the old graphical framework can be found here (https://www.victronenergy.com/upload/software/VictronConnect-v5.106-armv7.apk)
Regards,
Thiemo van Engelen
