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Since this morning no realtime data is showing on the main page of the VRM Portal. It seems to be refresh problem.
However on the remote console, I can see the realtime data.
The access to the Controls is not working neither. Is trying to connect and at the end a message "No realtime connection available" is popping up.
Someone else having the same behaviour?
Generally if it can't connect in real-time (and this is required for the controls to work) it is down to a bad internet connection.
Check the basics, like wifi strength (if you're not wired), or try a lan cable, reboot the cerbo, or even your home router.
When this is a VRM issue, it will affect a lot of people and we tend to know about it.
Thanks for your prompt advice, but it would be too nice to be true.
I am on a lan (not on wifi). I restarted my home router and restarted the Cerbo. I have a good internet connection.
Behaviour on VRM portal: In the dashboard under the label "Last updated" I see first "realtime" and than it is suddenly switching to "connecting". Afterwards it changes to eg "a few seconds ago".
Yesterday, I configured D-ESS with dynamic prices (before I had a fixed price contract) for Belgium. Something related?
The VRM portal is updating but not realtime. I didn't change anything on the communication settings.
Could you give me more advice on that topic? Before never had a problem on that matter.
Also under settings vrm, try disable the vrm option, then enable it again.
For DESS, please look at the dedicated beta thread in the modifications section.
If you are not using the beta cerbo software, you really need to update to it for DESS to work (more) reliably - I am aware there have been issues recently.
Hi
@GuntherB - I checked your site and VRM realtime data appeared to work. Does it happen periodically, or consistently? Could you try on another machine with a different network connection (such as your phone on 4G)?
@Whafa - I checked your site and could not get VRM realtime data to work, I have forwarded it to the VRM team to investigate
@Guy Stewart (Victron Community Manager)
Thanks for your answer. In the meantime, all works fine. I upgraded to the latest beta version. I changed also the buy and sell formula, because the formula wasn't correct.
@Guy Stewart (Victron Community Manager)
I am having the same issue since early March. Can you please assist?
Is this now resolved?
Just to add another voice to this - I have not seen the realtime data menu for a while now - so would be interested to know why and if there is a fix. I've been managing without - but was interested to give DESS a try and that but the option to toggle it on in the VRM settings menu is greyed out. I've upgraded to 3.31 on Cerbo to try to address both, but makes not difference.
Hi!
@Guy Stewart (Victron Community Manager)
Could you check my vrm account also?? I am having the same issue since March.
If I reboot my Cerbo, Real Time start to work but only for a few minutes...after these minutes I loose Real Time and also Remote Consolé.
I checked almost everything:
-enable/disable vrm bidirectional comunication
-rebrote cerbo & router severas times
-change router
-change to lan
-stop all flows in node red
-diablesa node red
-firmware backup downgrade
I do not know how to solve the issue and I am starting to think about there is something strange in my vrm site...
Thanks!
Is this now resolved?
Yes, it was solved, but I have to perform a factory reset and after that install another time the setup helper and the gui mods.
I think all is related to the free space to data logging for VRM Portal. My Cerbo Gx was installed 2 years ago and maybe I have a few free space (in the manual there are something explained that says maybe have free space for 3 years more or less, it depends for the register interval)....i do not kno and I can not confirm this hypotesis.
Nowadays I have installed a micro SD card of 32Gbso I hope I will not have more issues like this one!
Thanks!
Hi, same thing here. Portal gets updated each five minutes (as Cerbo is set to do), but realtime does not work. Concurrently Remote console works realtime normally. Another Cerbo with identical FW (last Venus OS Large) also on mobile data 50m away from the "bad" one works normally.
I will recheck both on single network within next week, to see, if there is any difference.
I am following up on this, are you still experiencing issues with realtime or are they now resolved?
Well, it magically resolved itself - don't know how exactly, probably after Cerbo reboot. This car is currently offline, so I cannot re-check, but should be working normally now. Thanks for your attention, Karel
Same'ish issue here.
Have been running a RaspPi fine for a year or more. Decided to grab a Cerbo to replace it to have some more ports. I swapped it in, got the firmware updated. Plugged in my inverter and shunt.. Was working ok for a couple of days. Now I cannot get live working.
Thougths @KarelHolubicka ?
Thanks
Mike
Hi @Bedpan,
The best thing to do is start from the beginning, confirm all the required settings are correct here:
https://www.victronenergy.com/media/pg/VRM_Portal_manual/en/real-time-data.html#UUID-2b41a404-bd90-55fe-5025-80196d315dde
Once you've confirmed, if you still have the issue please report back and I'll have a closer look.
@Guy Stewart (Victron Community Manager)
Working now thanks for the link. It seemed to resolve itself mainly with better wifi. Saying that I had to disable 2 way comms then turn it back on again as well..
Thanks!
Hmm, no thoughts here. After the initial solution, the problem never come back. If you have remote console working, and just realtime is dead, I'd start with reboot :-). Otherwise it is different issue.
Thanks @KarelHolubicka I added the wrong person. But thanks for the reply ;-)
How about @Guy Stewart (Victron Community Manager)
Same'ish issue here.
Have been running a RaspPi fine for a year or more. Decided to grab a Cerbo to replace it to have some more ports. I swapped it in, got the firmware updated. Plugged in my inverter and shunt.. Was working ok for a couple of days. Now I cannot get live working.
The wifi is a bit weak out in the trailer. But even if I can connect to the remote console I still do not get live updates in the VRM.
Thanks!
Mike
Hi @Guy Stewart (Victron Community Manager) we have the same issue as described above. Have tried rebooting and toggling VRM updates, and have contacted our installer. Any thoughts or insight would be appreciated.
TIA
Pete
@Guy Stewart (Victron Community Manager) same here:
I have a Cerbo and it's now in V3.41 version. The VRM Dashboard is lost connection and I failed to open remote console using VRM portal. But the remote console can be logged in using ip address and it is working well.
I got this error "This site has stopped reporting to VRM. Check the internet connection to the GX device." and in alarmlogs it shows: VRM logging stopped. I don't understand what kind of internet connection should I check and how to check it remotely?
