How to reset EVCS Bluetooth PIN?

Hello,
I was connected to the EVCS and it was working for some weeks.
Suddenly VC is asking for the PIN but its not working anymore.

So I want to reset the PIN but there is no PUK on the Sticker and no option to do that via web interface.

I also ask a colleague to try it with no luck.

We also have a problem that the EVCS (one of the first units) is sometimes not reachable in the network. I normally just restarted it via VC but now I have to turn off the circuit breaker but the breaker room is behind a locked door.

But not sure if that is a problem with the EVCS or our network.

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Lucian Popescu (Victron Energy Staff) ♦♦ commented · Jul 21, 2023 at 07:12 AM

Hi, are you using the default pin code? Did you change it ?

There is no PUK because we have a button that is responsible for restoring the unit to default

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Matthias Lange - DE ♦ Lucian Popescu (Victron Energy Staff) ♦♦ commented · Jul 21, 2023 at 08:22 AM

I changed the PIN but somehow managed to have the same typo twice so it wasn't the PIN I though it was. :D

But I figured out the typo and I have access again.

But I was connected for a few weeks and from one day to the other the EVCS kicked me out.

So you say I have to unscrew the EVCS from the wall, open the back cover and press a tiny button on the PCB near lethal voltages with one hand while holding the EVCS with the other hand? Seriously?

You can't tell a non-electrician customer to do that or that he has to hire an electrician just to reset the VC PIN.

Please add an option to reset the PIN from the web interface and/or add a PUK.

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