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seanv avatar image
seanv asked

Smartshunt will not connect -

Smartshunt will not connect - will not update- bluetooth keeps disconnecting - plenty of signal showing . Very poor quality product for the price.

SmartShuntBluetooth
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Thiemo van Engelen (Victron Energy staff) avatar image Thiemo van Engelen (Victron Energy staff) ♦ commented ·

Hi @SEANV

Did you in the end succeed in updating the product?

If not, can you please tell what kind of phone you are using and post a service report here that is made after trying to update? This describes how to make a service report: https://ve3.nl/VictronConnect_How-to-create-a-VictronConnect-Service-Report

Kind regards,

Thiemo van Engelen

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kevgermany avatar image
kevgermany answered ·

Please try working through the Bluetooth troubleshooting guide in the links.

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seanv avatar image seanv commented ·
I've worked through all of the troubleshooting - the signal is simply so weak that I must be within 12 inches of the product to connect and it still only connects for a short period before disconnecting again. This product should be sold as a periodic battery checking device and certainly not a battery monitoring device. Which it is not.
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