question

Johan Bahn Larsen avatar image
Johan Bahn Larsen asked

EV charger disconnected in VRM

Hi

I have a victron system consisting of three multiplus and a couple of Pylontech batteries. This works flawlessly.

I have recently added an EV charger to the system.

The charger works fine in all modes and everything looks correct on the charger portal

My problem is that it doesn't show up correctly on the VRM portal. It says it is disconnected and the charger consumption is shown as part of the AC load1687206481659.png

During the setup process I accidently removed all disconnected devices from the remote console and now I can't seem to connect again.

Can anybody help with this?


Thanks in advance.



VRMev charging station
1 comment
2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Lucian Popescu (Victron Energy Staff) avatar image Lucian Popescu (Victron Energy Staff) ♦♦ commented ·
Hi, do you see the charging station in remote console?
0 Likes 0 ·
6 Answers
Lucian Popescu (Victron Energy Staff) avatar image
Lucian Popescu (Victron Energy Staff) answered ·

EVCS and GX should be in the same network. Looking at the IP addresses, it seems it's not like that (one is 192.168.1.31 and the other one 192.168.87.174). Can you take a look please?

2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Johan Bahn Larsen avatar image
Johan Bahn Larsen answered ·

Hi Lucian. I did during the initial installation processer but it also said "disconnected". Accidentally I pressed the " remove all disconnected devices" oprion in the remote console that was available at that time. Now both this option and the charger has disappeared from the console

1 comment
2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Lucian Popescu (Victron Energy Staff) avatar image Lucian Popescu (Victron Energy Staff) ♦♦ commented ·

Can you share a picture from the settings/general webpage from the EVCS ?

0 Likes 0 ·
Johan Bahn Larsen avatar image
Johan Bahn Larsen answered ·

Here is screen a shot of settings. As you can see the I have pressed the "check" button and the communication with the GX device seems ok

1687445287693.png


1687445287693.png (70.1 KiB)
4 comments
2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Lucian Popescu (Victron Energy Staff) avatar image Lucian Popescu (Victron Energy Staff) ♦♦ commented ·
Can you tell me the VRM portal ID, so I can take a look?
0 Likes 0 ·
Show more comments
Johan Bahn Larsen avatar image
Johan Bahn Larsen answered ·

Thanks. This Solved the issue

8 comments
2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Lucian Popescu (Victron Energy Staff) avatar image Lucian Popescu (Victron Energy Staff) ♦♦ commented ·

With pleasure!

0 Likes 0 ·
ponzoa avatar image ponzoa Lucian Popescu (Victron Energy Staff) ♦♦ commented ·
Hi @Lucian Popescu (Victron Energy Staff) I'm having a similar issue at VRM ID c0619ab3b0cb and the EVCS is at IP 192.168.0.100


I can't seem to find a way to remotely conenct to the EVCS. It disconnected on Saturday and won't come back. Clients not in.


Thanks for your support.

0 Likes 0 ·
Lucian Popescu (Victron Energy Staff) avatar image Lucian Popescu (Victron Energy Staff) ♦♦ ponzoa commented ·

Hi, make sure the charging station is connected on the same network as your GX device. At this moment, your cerbo can't communicate with the EVCS, as you can see below. 1688378486927.png

0 Likes 0 ·
1688378486927.png (39.8 KiB)
ponzoa avatar image ponzoa Lucian Popescu (Victron Energy Staff) ♦♦ commented ·
The wifi coverage is 3/4 but it connects and disconnects. Unless there is an external intermittant interferance, I don't know what else to say or do.
0 Likes 0 ·
ponzoa avatar image ponzoa ponzoa commented ·

This screenshot taken now shows 2 minutes ago it was connected

1688378800015.png

0 Likes 0 ·
1688378800015.png (25.3 KiB)
ponzoa avatar image ponzoa ponzoa commented ·

It just came back. If the coverage is fine, What else do you think it could be?
1688379067389.png

0 Likes 0 ·
1688379067389.png (37.7 KiB)
Lucian Popescu (Victron Energy Staff) avatar image Lucian Popescu (Victron Energy Staff) ♦♦ ponzoa commented ·
Can you share a picture with the main webpage of the device?
0 Likes 0 ·
ponzoa avatar image ponzoa Lucian Popescu (Victron Energy Staff) ♦♦ commented ·
I'm not on site at the moment and the client is out.
0 Likes 0 ·
ponzoa avatar image
ponzoa answered ·

I'm now onsite @Lucian Popescu (Victron Energy Staff) sorry for the delay. Find here the screenshots

2023-07-10-10-40-21-921.jpeg

2023-07-10-10-40-11-480.jpeg

2023-07-10-10-39-59-694.jpeg



2023-07-10-10-40-21-921.jpeg (3.2 MiB)
2023-07-10-10-40-11-480.jpeg (3.9 MiB)
2023-07-10-10-39-59-694.jpeg (4.1 MiB)
2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

fega86 avatar image
fega86 answered ·

Hi everyone,

ich have a color gx, multiplus and pylontech batteries and mppt450/200 All works fine.

Now i installed the EV and i still have 2 problems.

First i can not bring the EV into the vrm or even to the GX device. But the EV is somehow connected as i can see on the EV how full is the pylontech and how much pv power is currently producing.

Booth are in the same network and if i click "discover" on EV it will find all the data"s like vrm and ip of the gx.


Second problem is that on the EV there is the wrong time and date. I choose the wright time zone but i can not change the time Or date.


Could someone give me any advice?


Cheers

Felix

2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.