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rwall1016 avatar image
rwall1016 asked

VRM Dashboard bug, values are stuck

Every few days, my VRM dashboard values get frozen in time showing the same values on the APP and on the browser dashboard.

If I refresh the screen, the correct values flash for an instant and then revert to the same stuck values. The little built in graphs under the values do change and reflect correctly (can see solar input through the day while the numerical value says 0 all day).


Advanced graphs and the Cerbo screen itself as well as remote console show the correct realtime data.


The only way I've been able to "fix" it is to restart the Cerbo, somehow that causes an update in VRM that clears out the stuck value.


Here's a screen record of refreshing the dashboard, you'll see the initial load frame has the real values and then it reverts to the same stuck values.

Here's the "All installations" bar upon first logging in:

screenshot-from-2023-06-10-14-48-43.png


After I go to the home dashboard and go back to the All installations page, it always reverts to this identical value. Same battery SoC%, Voltage and Grid/Load valuesscreenshot-from-2023-06-10-14-49-13.png

VRMbug report
screenshot-from-2023-06-10-14-48-43.png (9.6 KiB)
screenshot-from-2023-06-10-14-49-13.png (9.0 KiB)
vrm-recording.mp4 (292.5 KiB)
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mvader (Victron Energy) avatar image mvader (Victron Energy) ♦♦ commented ·
Hi @regan , noted; will be/is being looked into.

What computer do you have and what browser?

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rwall1016 avatar image rwall1016 mvader (Victron Energy) ♦♦ commented ·
I am using Firefox on Linux, but it doesn't seem to be browser or OS dependent, as trying using Chrome and Firefox on a Windows PC yields the same results (and identical values).

The VRM app (and dashboard widget) on Android reports the same values as well.


Having left it alone for more than a day, I find it interesting that the frozen values updated to another value from overnight, same results as before with refreshing showing a split second of the correct value, but now the values it sticks to are different. Instead of 17688w grid and 39% battery, its now stuck on 17859w grid and 99% battery which occurred around 2am.

The 39% from the previous day occurred around 5am. I'm not seeing any other triggers for it.


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rwall1016 avatar image rwall1016 mvader (Victron Energy) ♦♦ commented ·
Hi @mvader (Victron Energy) , the issue is active now in my instance, would anyone on your team like to look into it in realtime before it gets reset?


I could do a remote desktop session if the issue is not present on your end of things.


Thank you


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Nicolae Mihalache (Victron Energy Staff) avatar image
Nicolae Mihalache (Victron Energy Staff) answered ·

Hi @regan,

I could not reproduce the problem, it seems that the mqtt connection disconnects out.

Could you please share with us a screenshot of the console? https://balsamiq.com/support/faqs/browserconsole/#mozilla-firefox

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rwall1016 avatar image rwall1016 commented ·
I surely can once it becomes stuck again, I had restarted the Cerbo so I could monitor usage during a thunderstorm last night. (or would it be of any use when it's working normally?)


I think the best action would be to have you log into my instance while it's stuck. It takes anywhere from 1 day to 5 days to occur again. I'll post an update once it happens again.


To clarify though, it's understood that the stuck values remain consistent (exact same wattage values and such) across vrm app, vrm widget, browser dashboard on any browser on any OS and even after logout/login of vrm. And the "fix" is rebooting the CerboGX itself even though the Cerbo screen shows accurate values.

All graphs in Advanced show up-to-date values and are accurate. As well as the initial load (the first frame) is accurate and during the first value refresh it reverts to the old value.

In the case of my video clip the other day, the Grid wattage of 17688w gets shown to me on the android app and dashboard after it refreshes and is always 17688w until I restart the Cerbo. And goes back to 17688w even on a new browser that has never connected to VRM before.


The key thing for me is what is different from the little graphs under each Grid/Load/PV/Battery box on the dashboard and the initial page load vs the value updates?


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rwall1016 avatar image rwall1016 commented ·

Hi, it is finally stuck again. Please let me know how we can investigate this in realtime.


My browser console remains empty when I refresh the page with the vrm dashboard.


VRM Portal ID 48e7da869b45

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alexdrean avatar image
alexdrean answered ·

Same problem here. Values are ok when first refreshing, but immediately get stuck to some previous value. Restarting the cerbo fixes the issue temporarily.
VRM id 102c6b860e70

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1691966254826.png (333.1 KiB)
1691966298980.png (239.2 KiB)
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rwall1016 avatar image rwall1016 commented ·
Staff from victron connected to my Cerbo remotely and was able to diagnose and fix the issue. From what I understand, the fix will be in the next firmware update.

I have not had a single glitch with it getting stuck since they applied their fix.


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Related Resources

VRM login page

VRM documentation

VRM API documentation

How to change the Owner of a VRM installation

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