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luiszi avatar image
luiszi asked

Frequent error 17

Hello everyone


I have a installation with the following equipments:


12 Quattro 48/10000

6 fronius sumo 12.5

48 batteries of 1440 ah ( 2 strings in parallel)

1 color control gx


This installation is also supported by a generator of 120kW


Since it was installed, it appears apparently in random the error 17. This error appeared at several different time of the day and with diferente equipments working, ie, just supplied bu batteries, just supplied by generator and just working with the fronius.


The strange this is that for some time it works for 1,5 days and other just for 2 hours.

I’ve check the comm cables and the length of the dc cables are quite short, max 3,5 meters,


Can someone please advise and help me ?

I’m from Portugal by the way.

Thanks

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luiszi avatar image luiszi commented ·

Hi everyone


I updated the firmware of color control gx for v2.30~51.

The system worked fine for 2 weeks and last Thursday 6th of June, error 17 appeared again.


Can anyone help me? I asked my distributor for someone to go to the site but it seems they have nobody


Thanks in advanced

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Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·
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luiszi answered ·

Dear Guy


Thank you.


We’ve already done the replacing of the comm cables. Since we had this problem from the 25th of April, I had already read some the questions related to this issue.

The problem keeps appearing.

While on remote access I realised that when the generator is on, the L1 AC in shows zero amps while showing power coming out from L1.

Also after updating the firmware of the Quattro from 433 to 459 the dc voltage measurement show 46vdc in the Quattro and 50vdc on the bmv702. We’ve mesured and the correct value was from the bmv.

Does the color control gx needs any firmware update to overcome this erro (error 17)? Currently is with 2.23

Thanks

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mikeb answered ·

Hi


I have had the same issue with random error 17’s


I have done all the cons cables etc as well as replacing the inverters


After replacing the inverters the system ran fine with no issues for 3 weeks and a day then went in to error


Has since run for 2 weeks with no errors


The only thing that hasn’t been replaced on my install is the colour gx


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luiszi avatar image luiszi commented ·

Hello Mike

Thanks for your message.

Tomorrow i’m Changing again the comm cables but it isn’t pratical for me to change the inverters-their 12 units!

Which firmeware do you have in your CCGX? It seems to me there is something with this equipment that might be causing the error 17.

Thanks.

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