question

eduard-christiaan-marias avatar image
eduard-christiaan-marias asked

Cant conect to quatttro inverter through mk3 switch

All cables and mk3 switch have been replaced and proper pc programs are being used but still cant conect

MK3
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2 Answers
Paul B avatar image
Paul B answered ·

how long is the cable that you are using from the inverter to the MK3,

try a shorter cable ie under 5 mtrs

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rossmuller1 avatar image rossmuller1 commented ·

I am having the same issue with my new laptop. I have tried different MK3s, different cables and still not picking up a com port. When I try on my old laptop works fine. Is there nothing else I can do? And I also uninstalled and reinstalled all software with the USB drivers on VE Config.

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Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·

Please read through and follow the troubleshooting instructions in this VEConfigure manual.

https://docs.victronenergy.com/veconfigure.html#troubleshooting

Please report back with the results of those tests if it still is not working.

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