question

Sorry, I forgot that part.

All the units show up in VictronConnect. When I select any of the 3, it tries to connect and when it gets to 80% it asks for the password again. The title of the request is "Bluetooth pairing request". The description is "Enter PIN to pair with SmartBMV HQ20396S7LU (Try 0000 or 1234).

The password is the default 6 zero's. I have never changed any of the passwords.

After pressing the Pair button it then starts back at 1% with the progress bar and when it gets to 80% it comes back with the same dialog again asking for a password.

Interesting, if I don't enter anything and just wait, the dialog closes and the phone tries to pair after 30 seconds.

When I go to the phones Bluetooth section, the SmartBatterySense shows as paired. The SmartBMV shows as available device.

This is Android 11 and within the Bluetooth section there is no Forget. Only Unpair.

Thank you

Hi

You could try 123456 as pincode. We have seen some devices where this was somehow set as pincode. If this pincode still does not work you can reset he pincodes using the PUK code. The procedure is described here: https://ve3.nl/VictronConnect_ResetPIN. After the reset, you should be able to connect using the "000000" default pincode.

Kind regards,

Thiemo van Engelen

Thiemo,

I have an Inverter and Solar Panel of yours and am having the same issue as gbradleyviper, but with an iPhone13. When I bought my motorhome and paired my phone via your APP to the devices it was with an iPhone11. Having changed phones (and sold the old one) I cannot connect using the new phone. Although the APP is present and can see the devices, it gets to 80% and asks for the password again. Password reset does not work, and because the I do not have the original phone I cannot delete the pairing history!

The dealer has no idea, and I have had no response from you support line. Hoping for better luck here.

It seems to me that both devices need to be reset, but I cannot see a reset button, power on/off button or power lead. RTFM, some might say. I have, this situation is not covered in either devices' manuals - please help!

Simon

No, but I will try. Tx.