question

Warwick Bruce Chapman avatar image
Warwick Bruce Chapman asked

URGENT: Battling with USB on MultiPlus-II GX with Powered Hubs

Due to the non-availability of MultiPlus II, we have been using MultiPlus-II 5kVA GX and are having serious problems with the USB port for multiple USB / VE.Direct devices.

All installations I am referring to now have maximum 2 x MPPT (1 x USB to VE.Direct) and 1 x Energy Meter (1 x USB to RS485).

We are using high quality 30 USD D-Link DUB-H7 hubs with 12V power from an Orion 48-12 DC DC Converter. On a near daily basis, we are having to reboot the GX device because one of the two USB devices disappears.

It has been suggested to me by another installer that this is a nanopi problem. We would appreciate some assistance from Victron in this respect. PS. We did try USB powered hubs and we had the same issue.

We now have 5 installations with this issue and around 3 more going in each week. We have to find a solution.

Multiplus-IImodifications
2 comments
2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Al avatar image Al commented ·

Do you have ferrite choke beads on the USB cables? (and all cables coming out of the GX)

I was having the same issue with a Bluetooth dongle on an active USB cable and hub at the end disappearing, but putting ferrite chokes at both ends of the cables seems to have helped.

0 Likes 0 ·
Warwick Bruce Chapman avatar image Warwick Bruce Chapman Al commented ·
Thanks, we will try add these but we have never yet had issues with any USB requiring ferrite chokes. We have ordered 10 and will provide feedback.
0 Likes 0 ·
6 Answers
Warwick Bruce Chapman avatar image
Warwick Bruce Chapman answered ·

UPDATE

We continue to work with Victron on this question, but our interim assessment is that this may be USB chipset related.

We have determined that for smaller systems, the best solution is the following unpowered hub:

Digitus Slim Spider 4-port USB 2.0 Hub (DA-70216) - https://www.techinn.com/en/digitus-slim-spider-usb-hub/137831753/p



For larger systems that required a powered hub, the StarTech range is best and we've tested:

StarTech 4-port USB 2.0 Hub (ST4202USBGB) powered with 48V to 5V supply like an Orion - https://za.rs-online.com/web/p/usb-hubs/1385535/


6 comments
2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

wkirby avatar image wkirby ♦♦ commented ·
Indeed, the Digitus Spider has an SMSC (now Microchip) chipset. SMSC is my personal favourite USB chipset, I use it in some of my own product designs and it has always been reliable for years now.
0 Likes 0 ·
Warwick Bruce Chapman avatar image Warwick Bruce Chapman wkirby ♦♦ commented ·

We see it as Terminus?

lsusb

Bus 001 Device 006: ID 1a40:0101 Terminus Technology Inc. Hub

dmesg

[  421.624797] usb 1-1.2: new high-speed USB device number 6 using ehci-pci
[  421.733490] usb 1-1.2: New USB device found, idVendor=1a40, idProduct=0101, bcdDevice= 1.11
[  421.733493] usb 1-1.2: New USB device strings: Mfr=0, Product=1, SerialNumber=0
[  421.733495] usb 1-1.2: Product: USB 2.0 Hub
[  421.733882] hub 1-1.2:1.0: USB hub found
[  421.733948] hub 1-1.2:1.0: 4 ports detected
0 Likes 0 ·
Show more comments
kevgermany avatar image
kevgermany answered ·

If you're using USB 3 cables with the extra connections/blue internals, could be that. Some are good, some give problems like this.

1 comment
2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Warwick Bruce Chapman avatar image Warwick Bruce Chapman commented ·
Will check but we have tried hard to keep USB 2.0 only.
0 Likes 0 ·
neki avatar image
neki answered ·

I dont know how long is cabels... i had some problem whit long usb cabels. Maybe thats its issue. Maybe try make usb cabel whit little bigger diametar of wires. And i dont know is orion is giving non stop power or have some milisec where he check system. Try other power supply too. Thats my thinking.

1 comment
2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Warwick Bruce Chapman avatar image Warwick Bruce Chapman commented ·
Nothing longer than about 0.5m on the USB side. Obviously, the RS485 to Energy Meter is direct to port and the USB to VE.Direct is also direct to port in the USB portion.
0 Likes 0 ·
apple047 avatar image
apple047 answered ·

I’ve been trying to use one of D-link DUB-H7 hub today but doesn’t work either, it would have been amazing if Victron would test and provide a list of compatible hubs for use.

In particular where the Multiplus II GX is known to have only one USB port and one VE direct. For most common installation you would use 1x shunt 1x mppt and 1 or more Modbus meters…

Hopefully feedback is taken

Thanks

2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

ecoworld avatar image
ecoworld answered ·

So guys I’m limited to 5kw multiplus GX inverters at the moment and I have 2 smart solar 150-70-VE.CAN MPPTs plus a smart shunt to try and connect up to the limited GX inputs. I’m assuming I can use a non powered usb2 splitter cable to plug both MPPTs into the GX inverters USB port and then use VE.Direct port for the shunt. An expert on this forum just told me I’d need a powered hub, can this be correct, I find that totally overkill for simple ascii data transfer and do I have to tap into the 230v AC inverter supply to power a usb hub, crazy talk. What was your ultimate solution to your similar situation?

6 comments
2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Warwick Bruce Chapman avatar image Warwick Bruce Chapman commented ·

The problem is not throughput, in my experience, but stability. Once the USB hub 'died', it requires a reboot to get it back. The following was the only one we found to be stable under all circumstances:

https://za.rs-online.com/web/p/usb-hubs/1385535

0 Likes 0 ·
abegweit avatar image abegweit Warwick Bruce Chapman commented ·

Hi @Warwick Bruce Chapman , just wondering if the RF Chokes had any effect. I saw an earlier post in this thread to say you were planning to try them.


I'm seeing the same issue with a different system set up. In my case I am using USB to CAT6 extenders to connect the MultiPlus to a Raspberry PI running Venus OS over 40m of CAT6 cable.


MultiPlus > VE.BUS to USB adapter > CAT6 USB extender > 40m CAT6 cable > CAT6 USB extender > Raspberry PI USB port


The USB connection drops occasionally and re-booting the Raspberry PI always re-establishes the connection.


The MultiPlus is powering a fridge in an off grid cabin. The fridge is the only load aside from the a wireless router connecting the system to the internet. The AC output of the MultiPlus switches between 8W and about 100W when the fridge cycles on and back to 8W when the fridge cycles off.


I could see from the VRM data (1 min logging), that the USB connection is dropping either when the MultiPlus AC output transitions from 8W to 100W or from 100W to 8W.


The USB connection does not drop on every cycle, and it does not drop when the MultiPlus is stable producing 8W or 100W. The USB connection only drops when the Fridge cycles on or off.


I tried inserting a powered USB HUB between the VE.Bus to USB adapter and USB CAT6 extender but that made no improvement.


Reading this thread, I began to wonder if my connection is dropping due to noise induced on the long CAT6 cable run when the fridge cycles on or off and was hoping to hear if RF Chokes helped your situation.


Thanks

0 Likes 0 ·
Warwick Bruce Chapman avatar image Warwick Bruce Chapman abegweit commented ·
Interesting setup.


No. Regret it did not.


But please do try and share your results. They are not expensive at all and easy to obtain.


If you have a distributor or installer nearby they may even have some left over from the GX Touch if not used.


In our application only the Startech USB hubs with industrial grade chipsets we’re stable. Everything else has given problems somewhere down the line despite others having success with a couple of other models.

0 Likes 0 ·
abegweit avatar image abegweit Warwick Bruce Chapman commented ·
Thanks for getting back @Warwick Bruce Chapman . I will be back up to the cabin hopefully next week. I have the chokes and the hub on order and will try both solutions and report back.
0 Likes 0 ·
abegweit avatar image abegweit abegweit commented ·
@Warwick Bruce Chapman I was able to get up to the cabin. 2 hours after installing the RF chokes, the USB connection dropped. So I installed the Startech USB powered hub. It has been running about a week and a half and I'm still seeing the USB connection drop but less frequently (perhaps once per day or two vs multiple times per day). Its time to shut the system down for the winter but I'll keep digging into this next spring and report back any progress.
0 Likes 0 ·
Warwick Bruce Chapman avatar image Warwick Bruce Chapman abegweit commented ·
I'm sorry to hear that. I'd be interested to see what you find in the future. Please keep me in the loop.
0 Likes 0 ·
gazza avatar image
gazza answered ·


Reading through this thread I feel incredibly lucky. I used this Anker 4 port hub (unpowered) with a Multi 2 GX. It has the RS485 USB link from a ET112 meter and a MPPT VE Direct USB going through it, I haven’t noticed any dropouts or required any re-booting.? So, not sure of the significance of the specification but it just worked…?

https://www.amazon.co.uk/Anker-4-Port-Macbook-Surface-Notebook/dp/B00Y25XFGK/ref=mp_s_a_1_3?crid=Q25V7MMCAW2V&keywords=anker+4+port+usb+3.0+ultra+slim+data+hub&qid=1670110062&sprefix=Anker+if+4+port+hub%2Caps%2C74&sr=8-3

2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Related Resources

Additional resources still need to be added for this topic

MultiPlus-II Product page 

MultiPlus-II Manual

Multiplus-II GX Online Manual

MultiPlus-II 230V Datasheet 

VE.Bus Error codes