question

Steve avatar image
Steve asked

VRM App Login “Stay signed-in” doesn’t work anymore with app on IOS

VRM portal ask everytime for email ansd password even if the box “Stay signed-in“ is checked With App on iPhone and iPad

VRM
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Alexandra avatar image Alexandra ♦ commented ·

@Steve777

Second complaint I have seen. There have been some updates to the VRM recently. Is this the app or a browser and what platform are you on?

I am on android 9 with victron connect and vrm app. And firefox on windows 10 is fine.

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Steve avatar image Steve Alexandra ♦ commented ·
App, iPhone and iPad
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Lars Filusch avatar image Lars Filusch commented ·
same problem here

ios



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dunnp avatar image dunnp Lars Filusch commented ·
Same since app update.
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4 Answers
mvader (Victron Energy) avatar image
mvader (Victron Energy) answered ·

Hi all, an update: it was an issue on iOS only, we fixed it, and the new version is now under review by Apple.

Should be in the App store within approx a day. Can take an hour, or a few days by exception./

Thank you for the report!

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chris-john avatar image chris-john commented ·

Todays app update appears to have fixed it

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mvader (Victron Energy) avatar image mvader (Victron Energy) ♦♦ chris-john commented ·
Hi @Chris John , good! Thank you for the feed back.


If anyone else is still experiencing issues, please let me know. And apologies for the troubles, if there is one person on earth easily annoyed by having to type a password often - its me! :-).

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diatom avatar image diatom mvader (Victron Energy) ♦♦ commented ·

Still experiencing issue with iPhone 14ProMax iOS 16.1.1, Victron Connect version 5.77. Browser SAFARI. Requires re-login to "VRM Portal" when device (Cerbo GX) remotely selected despite checking "Stay signed-in" box. Completely undermines app utility, I can't remember passwords on demand! No face-recognition/fingerprint option appears.


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diatom avatar image diatom diatom commented ·
Seems to be fixed 22.11.28.

/diatom

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Steve avatar image Steve commented ·
It works now with the update, thank you
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Wayne avatar image
Wayne answered ·

VRM on Android has been doing this for some time.

I find that sometimes if you wait a few seconds it will enter automatically, sometimes not.

Haven't had the issue yet on PC web browser using Chrome

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kevgermany avatar image kevgermany ♦♦ commented ·
Works fine on Android 10 for me. Also under Windows and Victron connect. Which android are you on?
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mvader (Victron Energy) avatar image
mvader (Victron Energy) answered ·

Hi all, thanks for your report, we’ll check.

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Steve avatar image Steve commented ·
Hi, any update on this?

Thank you


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diatom avatar image
diatom answered ·

Issue remains for me. iPhone 14ProMax iOS 16.1.1, Victron Connect version 5.77. Browser SAFARI. Requires re-login every instance despite checking "Stay signed-in" box.


/tmm

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