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mike90 avatar image
mike90 asked

VEConfig "Internal error occurred" when setting up assistant.

Hi All

I get the error "Internal error occurred! Please contact Victron Energy" when I am setting up an assistant in VEConfig. I am able to do firmware updates and all other settings but not the assistants. This happens whether I am using a mk3 or through VRM remote VEConfigure.

Also each time I open VEConfigurator3 it updates the assistants.

The issue started when I had updated the first inverter to 489, after the update it had to update the mk3 and VEConfig. Since then I am unable to load assistants on any inverter. Same happens with inverters on 490 and older versions as well.

I have uninstalled, redownloaded and reinstalled VE Configuration tools but still have the same issue...

Hope someone can help.

Thanks

VEConfigure 3AssistantsMK3setup
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2 Answers
Matthias Lange - DE avatar image
Matthias Lange - DE answered ·

Do you use the latest version of VE.config?

This should be fixed by now.

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mike90 avatar image
mike90 answered ·

Yes VE.config is on the latest version, each time I open Ve.config it updates the assistants. But the issue persists.

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Matthias Lange - DE avatar image Matthias Lange - DE ♦ commented ·
That problem should be solved in the latest version.

Maybe try to completely uninstall VE.config and make a fresh installation.

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mike90 avatar image mike90 Matthias Lange - DE ♦ commented ·
I have done this last week. Will uninstall, redownload and reinstall and let you know.


Thanks

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nickdb avatar image nickdb ♦♦ mike90 commented ·
Just also check that nothing else is connected on the VE.bus, just the MK3 and the Multi.
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mike90 avatar image mike90 nickdb ♦♦ commented ·
Redownloaded and reinstalled. Ve.config still updates assistants each time I oopen it and I still get the same error when trying to load an assistant.


@nickdb The same thing happens with either only a MK3 connected to the inverter or doing a remote config through VRM.

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nickdb avatar image nickdb ♦♦ mike90 commented ·

What version of windows are you using and have you tried a different device to configure it?

Put exclusions for the folder into your AV, etc.

When in doubt use the 3 R's - reflect, repent, reboot :)

You could also try factory resetting the inverter and then manually reapply the configuration.

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nickdb avatar image nickdb ♦♦ mike90 commented ·
If something is bad in the config file, it won't matter if you try do it directly or remotely.


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mike90 avatar image mike90 nickdb ♦♦ commented ·
Running windows 10.


It is not the inverter that is the problem, I have had the same problem on almost 10 different inverters ranging from MPII to 10KvA Quattro's.

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nickdb avatar image nickdb ♦♦ mike90 commented ·
ok. All I can suggest is to try another device for comparison.

On windows try disable UAC and if you're running an AV other than the native one, exclude the installation directory.

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Ingo avatar image Ingo nickdb ♦♦ commented ·

@Mike90 Perhaps also exclude the Assistants directory.

c:\ProgramData\VE Configure tools\Assistants



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Related Resources

VEConfigure manual

VEConfig alternative method for VE.Bus using VictronConnect

VEConfigure Assistants manual

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