question

stemue avatar image
stemue asked

Issues with VRM Portal

Hi,

ive two issues wit the VRM Portal.

a) the detailed solar data in the dashboard live view is updating just in the cerbo update interval.

it was a realtime since 4-5 days ago looks like something was done after an update of the VRM portal ?


b) Ive a MP5000/48 it is connected via ESS to compensate all three phases. Pthe output power is added to AC Loads on L1 as load. So the the fully compensated power is added the the load of L1.

The power is not correctly shown and maybe also not correct in the statistics.

Is there a way to change that to get a correct AC Loads output ?

Is there away to let the VRM Portal know that its on L3 not on L1 ?

Is ther a way to Configure the Cerbo or the MP2 that it knows it is connected on L3 ?



KR

Stefan


cerbo gxVRM
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1 Answer
Alex Imbrea (Victron Energy Staff) avatar image
Alex Imbrea (Victron Energy Staff) answered ·

Hi, thank you for reporting this. Point a) is fixed now so the details should also update in realtime.

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nickdb avatar image nickdb ♦♦ commented ·
@Alex Imbrea (Victron Energy Staff) thanks, except now the historical data chart on the dashboard is broken.
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Alex Imbrea (Victron Energy Staff) avatar image Alex Imbrea (Victron Energy Staff) ♦♦ nickdb ♦♦ commented ·
@stemue could you please provide a screenshot or a description of the way is broken for your installation?
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stemue avatar image stemue Alex Imbrea (Victron Energy Staff) ♦♦ commented ·

Hi, the historical Data in "SytemOverviewl shows now "No Data to Display". The "Consumption" and Solar Area is working goodbildschirmfoto-2021-10-04-um-164757.png

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bildschirmfoto-2021-10-04-um-164757.png (35.9 KiB)
Alex Imbrea (Victron Energy Staff) avatar image Alex Imbrea (Victron Energy Staff) ♦♦ stemue commented ·

@stemue This part should also work again. Might require refreshing the page.

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stemue avatar image stemue Alex Imbrea (Victron Energy Staff) ♦♦ commented ·
Now its working again, Thanks for the good support :)


KR

Stefan


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stemue avatar image stemue Alex Imbrea (Victron Energy Staff) ♦♦ commented ·

Here is a screenshot of the Problem with the MP2 connected to L3 and the poweraddition in the interface to L1. You can see in grid L3 is compensated and in AC Loads its added to the Power of L1.bildschirmfoto-2021-10-04-um-164458.png

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bildschirmfoto-2021-10-04-um-164458.png (91.4 KiB)
markus avatar image markus ♦♦ stemue commented ·

Hi.

A single phase ESS in a 3 phase system has to be installed on L1 otherwise the calculations will not be correct

There is no way to set the ESS to run on another phase than L1.

See:

https://www.victronenergy.com/media/pg/Energy_Storage_System/en/multiphase-regulation---further-information.html#UUID-09600a81-ae3d-8b42-9c9b-a35274184f00

„Make sure you install the ESS on L1. If it's installed on another phase the visualisation will be wrong.“


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stemue avatar image stemue markus ♦♦ commented ·
Hi,

thanks for the link. the problem is i cant move it to L1 due to phase inbalance max allowed in Germany.Maybe Victron can add this as it is a feature wich makes the system much more customizable to fit the needs of customers.


KR

Stefan

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