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entaran avatar image
entaran asked

VRM Portal update taking a long time after being disconnected for 7 months

I just (finally) ran an ethernet cable to the power shed and connected the CCGX to the internet. I have managed to go into the firmware updates via the web interface and updated to 2.72 which means the CCGX has internet access. I went into the VRM portal settings, changed the update frequency to 5 minutes and have connected it to my VRM Portal account.

Last update is 7 months ago. It's been a few hours now and it's got no idea what's going on.

Thoughts?victron1.pngvictron2.png


These two screenshots taken within a few seconds of eachother.

VRM
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1 Answer
Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·

Hi @Entaran,

That first sync can take some time if the system hasn't been connected for a while.

I presume it has resolved itself now automatically, but let me know if it's still stuck.

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entaran avatar image entaran commented ·

Turns out you're completely right. It just took a few hours to upload and process all the saved logs or similar. It now has "5 minutes ago".

Pity there's literally nothing in the documentation about this.

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Guy Stewart (Victron Community Manager) avatar image Guy Stewart (Victron Community Manager) ♦♦ entaran commented ·

Good to hear,

I have just added it to the VRM FAQ - I have just connected my GX device after not being online for a long time, why is it not updating?

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