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Did you update the Victron Connect firmware just beofre this started? The most recent firmawre update has a bug in it that couses this type of behavior. Victron is working on a fix and I am told it will be out soon.
You may be able to get your Multiplus working 100% again if you have Ve Configure on a laptop. Watch this video for details how to do this.
https://www.youtube.com/watch?v=V1Zceq02vMA
Additional resources still need to be added for this topic
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