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David avatar image
David asked

MK3 ok with victronconnect but not ve config

With two installers at site, two laptops, two MK3's (both with moulded in cables) both can connect to the Mulitplus-II GX with VictronConnect. But when they close VictronConnect and open VE Config (to set up PV Support assistant) they cant connect. They get 'Help on Connection' notification, etc, Have tried downloading drivers, running Prolific_DriverInstaller , etc etc but no change. (have also tried setting up via VRM but limited connection at site)

Any thoughts?

MK3
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1 Answer
Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·

Hi @David,

Please follow the steps outlined here:

https://community.victronenergy.com/questions/72307/connection-issues-with-mk3-and-laptop.html

I find most of the issues are when the MK3 isn't shown as correctly installed in the device manager list, and needs the driver to be manually selected.

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