question

blueespy avatar image
blueespy asked

Upgraded batteries and iphone now can't pair

Just upgraded our RV batteries from AGM to lithium and a new iphone 12 pro. Went to the Victron App to change the settings. I can see the Victron Controller (mppt 75/15)but when I select it, it asks for my pin. I haven't changed it, still six 000000, but the pin isn't accepted and after three or four attempts it just refers me to the owner's manual. I have deleted the app and reinstalled it. Each time when I open it, it recognizes my controller but won't pair.

Bluetooth
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1 Answer
Thiemo van Engelen (Victron Energy staff) avatar image
Thiemo van Engelen (Victron Energy staff) answered ·

Hi,

Please try to reset the PIN (although it should be "000000") using the PUK code. The procedure is described here: https://ve3.nl/VictronConnect_ResetPIN

Kind regards,

Thiemo van Engelen

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