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offgridsystems asked

Missing Consumption data on VRM dashboard

One of my installations has until recently been showing consumption data, but for the last few days and possibly before only shows some consumption data on the dashboard.

I have tried to remotely load the latest firmware on the customers CCGX in case the issue is the usual firmware bug, but when I try it comes back with an error, so unable to change firmware.

See image for todays data chart so far. You can see the VRM is seeing customer consumption, just not showing it all.

Note: This installation is off grid with just generator and battery. No PV fitted yet.screenshot-2021-03-28-at-161232.png

VRM
screenshot-2021-03-28-at-161232.png (104.8 KiB)
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offgridsystems avatar image offgridsystems commented ·

Oops.. I forgot to mention this installations is only a few months old and has been reporting OK for some time, but now has this anomaly. CCGX firmware is 2.51

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Paul B answered ·

I suspect that you may have the update interval set to hi try changing it to one min.

if you have 15 min set then you get a data point once every 15 min and then I think the VRM then averages it out, and thus you maybe missing a lot of high load points.

This is just a guess

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svjubel answered ·

Did you figure this out? I have the same problem now, that seemed to start for no reason.

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