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sprollonis avatar image
sprollonis asked

Bluetooth Dongle Firmware update not possible - does not show old Firmware version

Hi,

I'm using the bluetooth dongle together with my mppt 75/15 in my RV. Worked fine until November last year.

Reactivating the RV last week, every Victron component asked for update (BMV, Battery etc.) Despite Blutooth dongle updates worked fine.

Was not able to update the bluetooth dongle. Bluetooth- connection looks good, update stops at 10 to 34%.

It's strange, that dongle does not show the former version number.

Tried all recommanded error handling methods - dongle does not work. Also clear button do not work.

Is there anything I can do?


Thanks for help


Sprollonis


VE.Direct Bluetooth Smart Dongle
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Thiemo van Engelen (Victron Energy staff) avatar image Thiemo van Engelen (Victron Energy staff) ♦ commented ·

Hi,

To be clear: What do you mean that the dongle does not work? Do you mean that the update fails every time?

If so, do you also have the possibility to test with a different phone to see if that gives a different result?

Kind regards,

Thiemo van Engelen

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sprollonis answered ·

Hi Thiemo,


I've tried with my Samsung S9 and with my Huawei Pad. Same result. Update stuck at 10% to 34%. Other updates (Battery and BMC) worked fine.

It's strange, that dongle does not show the former version number and does not react on pushing the clear button. I bought it in 2017 from Victrons Amazon-Shop. Do I still have warranty on the dongle?

Kind regards

Sprollonis


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Thiemo van Engelen (Victron Energy staff) avatar image Thiemo van Engelen (Victron Energy staff) ♦ commented ·

Hi,

It is not really strange that it does not show the former version number, as it does not know the number anymore. This is normal behavior for Victron products after a failed firmware update.

Regarding the warranty:
Victron products have a 5 year limited warranty. To apply for this warranty, you should contact your distributor. If you do not know the distributor, you can search for a different one using this site: https://www.victronenergy.com/support

Kind regards,

Thiemo van Engelen


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sprollonis answered ·

Hi Thiemo,

thanks for your answer. Is there anything I could do in Addition before I will ask for warranty?


Sprollonis

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