question

stevemarston avatar image
stevemarston asked

Cerbo GX wifi issues

Hi all,

so the cerbo GX and Wi-Fi connectivity including connection to a mobile hotspot.

i have been reading for a while about some Wi-Fi issues, so thought i would pop in my experience.

most cerbos i have fitted, do not want to connect to Wi-Fi or a hotspot. however I have found, that if I roll back the firmware to V2.56 I do not experience any connectivity issues.

this seems to be working for me and the last 5 cerbos fitted connect without any issue.

cerbo gx
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6 Answers
mvader (Victron Energy) avatar image
mvader (Victron Energy) answered ·

Hi Steve and others here: there is an issue with the Cerbo wifi when having a GX Touch installed.

Details & solution here:

https://community.victronenergy.com/questions/82877/cerbo-gx-wi-fi-issue-when-having-the-gx-touch-conn.html

My apologies for the issues to all of you.

I checked our logs and changes since Steve noticed that rolling back to v2.57 makes it better; I can’t see a reason for that.

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Sean avatar image
Sean answered ·

I am having similar issues. Can not connect to phone hotspot and doesn't find other wifi networks in close vicinity.

Any progress to fixing this issue?

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andrewcp avatar image
andrewcp answered ·

Hi,

My Cerbo didn’t want to connect to my home wifi… it worked fine on my phone hotspot…

after a bit of stuffing around to get it to work I had to:

- seperated 2.4 and 5ghz wifi in my router setup

- change the 802.11 Mode to mixed 11G/B (turn off N)


not sure why but that seems to have worked for me.


cheers,

ap

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rob-smith avatar image
rob-smith answered ·

My cerbo GX is not used with a touch screen, is on v2.64 and randomly stops talking to the wi-fi. Wi-fi supplied via a Google mesh 5m away.

£330 spent installing the thing because: 1 - victron BT is utter tripe in many ways, 2- victron bmv712 is useless at accurately indicating battery level and doesn't give a breakdown Inc history of what's actually been used, 3- I have no way of knowing what the status is when I'm away, 4- I want to kick start a generator when voltage drops too far.

Without wi-fi 1 and 3 are simply not supported and the convenience of 2 and 4 is severely impaired.

Without reliable wi-fi the cerbo GX is simply not fit for purpose.

Victron are rumoured to be the best in the business, if this is the case then fix all of your issues, your kit is very expensive for the issues it has


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mipl avatar image
mipl answered ·

OK, here "my Issue".

a couple of days I got my new Cerbo GX with Serial Nr. HQ2215xxxx - so brand new. A Touch 50 is not connected. Nevertheless it was over two days not possible to connect to my local router over WiFi. The router was not seen by the Cerbo GX. OK, my router is able to connect on 2,4 an 5 MHz. So I disabled the 5 MHz. Later I reduced Signalstrenght because other routers (neighbors) were listed, but my router not. That all don't help.


At the end I set my router fix to channel 1, 100% Signalstrenght, 2,4 and 5,0 MHz and everything works now well. So there must be a (automatic selected) channel that doesn't work.


Perhaps this helps some of you.


Regards - Michael

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hennie-mouton avatar image
hennie-mouton answered ·

I don't (yet) know how to fix, and I don't know if this was mentioned before as I ony ran into this problem now, but the US uses Wifi 2.4 GHz channels 1-11 only, while most of the rest of the world except Japan allows use of channels 1 through 13, or up to 2472 MHz.

So, the likely problem with Cerbo Wifi is that the wifi module's software was told to comply to US channels and not scan up to channel 13. I don't see where one can adjust this, but Victron, please advise.

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