Bought new smartsolar 100/15 controller. Loaded VictronConnect. Didn't find device over 4 devices and many power cycles of controller and software reloads. The next day my dealer came over with his iPhone. Same story. Then controller was found on one of the previous devices, went through to successful firmware upgrade but no blue screen and only product page mirror when clicking on device. Same story on 5 iOS devices. Eight HOURS later got a different result. Flashed a blue screen and then went to firmware update for the second time and loaded 1.37. After that I get blue screen with real time data. It took two days and many hours of debugging and research for nothing. I am very concerned about the reliability of the controller and connection process with VictronConnect. This is a marine application where reliability is a requirement. PLEASE HELP ME understand the SOFTWARE LOAD process enough to trust this device. Is there a Victron software guy out there that can help?