question

There is a list of troubleshooting steps, and common connection tips (eg, enable bluetooth, connect through the app, not the settings, etc) in the Manual.

iOS devices are typically very reliable and consistent, so it sounds like there might be some fault with the unit.

Please take it back to your supplier and ask for them to test it and if it shows any issues at all, ask for a replacement. With the replacement have them show it connects with you in the shop with your device.

That should take of it. Sorry about the lost time.

I followed all instructions in the manuals. My supplier, Gibyachts in Gibraltar, ordered this part for me, has no test facilities, nor another replacement unit. Seems unreasonable for a shop to have a MPPT bench test setup. Besides that could look a lot like my solar panels. Unit ran all day but did not show any data in archive. I turned the load to always off and it the setup button showed only the battery option at night.

I would appreciate some service from Victron, which to date has been limited to this fairly generic response. In many cases these are just "index card" responses to key word searches. Nice way to save money but not at all efficient for your final customer. i bought this unit because I felt Victron made parts I could trust. After purchase, and these problems, I find myself very disappointed.

Time for some Factory-level service instead of an unofficial response. If the factory can send me a replacement I wil be glad to send my current box back.