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When I go to the victron app (android samsung) the controller is listed, when I attempt to connect it goes to 20% and then cannot connect.
I have disconnected the controller overnight, done a fresh install of the app and a factory data reset on the phone, none of which worked.
Any advice or suggestions welcome, I'm out of ideas.
I have no android phone, but I have seen this at some customers. While iPhones pop up the pairing message (6x „0“) in the first layer, some Android Phones pop them up in the background. This is the reason why it stops at 20% and is waiting for the code (normaly 000000). Look for it in the background of your mobile phone, enter the pairing code and proceed. After this it will connect to 100%.
Is this the first time ever you try to connect with this android device?
Go to "settings"and find the victron. Find "forget this device"or equivalent. And try connecting again
Have you tried long pressing the Bluetooth icon in your phone's quick settings menu to see if you are offered an option to connect with the pairing code?
Has Pairing code ever been changed for the controller?
I am sure Location permission for VictronConnect is on as it normally will nag you when opening app....right?
That sounds either like a paring issue or something is causing interference....is the phone close to the controller when you are trying? Do you have something else close like a Wifi Router or something else that could be generating RF...fridge motor/aircon pump etc?
"Good thought, but long pressing takes me to the main Bluetooth menu"
Yes exactly, is your Victron device shown there? Try it from that end.
"Strange as it connects fine with my smart charger."
Not sure what this product is but you are saying you have been able to successfully pair something else on this new Samsung phone? (thought you mentioned this was a new phone)
You could try Reset Wi-Fi, mobile and Bluetooth in Android settings. (I know you already did a factory reset)
Some more information - My Samsung s5 phone connects fine, neither of my Samsung tabA tablets, one of which is my new phone, will connect. While un-installing and re-installing the app I got a message saying the app may not be optimised for your device. I think this is the source of the issues. Many Thanks for all the suggestions and comments.
hi @Tramp Truck
When you remove the pairing for the Smart Charger on the new phone (using the phones bluetooth menu), are you still able to connect and pair with the Smart Charger on your new phone? If not, then the cause might be a different app on the phone that is "Hijacking" the pairing dialog.
If you are able to connect and pair with the Smart Charger, but still not with the SmartSolar, can you make a service report (https://ve3.nl/VictronConnect_How-to-create-a-VictronConnect-Service-Report) and post that here?
Kind regards,
Thiemo van Engelen
Hi,
What I can see from the service reports is that the tablet is not even able to connect to the SmartSolar, let alone bond with the SmartSolar. I have not seen this before. The only thing that I can think of to try is to get as close as possible to the SmartSolar and then try again, just to find out if the problem is range or something else.
If this still does not work, I would advice you yo contact the seller and try to get this SmartSolar swapped with another one.
Kind regards,
Thiemo van Engelen
