question

steve-smith avatar image
steve-smith asked

Possible Bug in VRM Portal: BMV-700 showing incorrect SOC

Using Victron Connect I manually set the SOC of my BMV-700 to 80%
This was reflected in the VRM Portal
Now that the batteries are at 100% SOC (as seen in Victron Connect) VRM Portal still reports 80% SOC on both the Dashboard, the Battery Summary and the Battery SOC

Pressing the synchronize button has made no difference neither has exiting VRM Portal and re-entering.

See image below

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bug report
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3 Answers
Matthias Lange - DE avatar image
Matthias Lange - DE answered ·

What setting do you have at settings -> VRM online portal -> log interval ?
And at system setup -> battery monitor ?

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steve-smith avatar image
steve-smith answered ·

Settings as requested

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2 comments
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Matthias Lange - DE avatar image Matthias Lange - DE ♦ commented ·

The GX has a working internet connection?
Right under the "log interval" should be "last contact".

Have you tryed to reboot the GX device?

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steve-smith avatar image steve-smith Matthias Lange - DE ♦ commented ·

Yes the internet connection is fine, everything else is being updated correctly

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steve-smith avatar image
steve-smith answered ·

Interestingly I have gone back and set the SOC to 90% manually and it now appears to be functioning correctly.
I am wondering if maybe the 80% was lower than the system thought probable and so just ignored the calculation/update

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