We have a Phoenix 24/25 battery charger with version 1410120 firmware loaded onto it. Initialy tried using our Mk3 USB to connect but no luck. Then tried our Mk2 USB using the Ve-Configure software as detailed for this range of firmware but again no luck.
Thje message coming back is "Software version: 1410120 is not supported!". The Mk2 USB is obviously reading the firmware version from the IC in the charger to give the correct serial number and the ve-connect is the software detailed on Victron website so no idea what the issue is.....................anyone got any thoughts?