question

jackoneill avatar image
jackoneill asked

Lorawan Portal ID error

Hello,

the LED of the LoRaWAN module is flashing green, yet I can't add the module in VRM Portal, I always get the error message "The page with the specified VRM Portal ID or IMEI could not be found." I have entered the portal ID correctly. I saw a post here in the forum that the ID that is on the sticker could be wrong, could that be the problem ? If so do I have to send the module back?

VRMLoRaWAN
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jackoneill avatar image jackoneill commented ·

Now it works, after 5 days. For whatever reason....

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1 Answer
Daniël Boekel (Victron Energy Staff) avatar image
Daniël Boekel (Victron Energy Staff) answered ·

Hi @JackONeill

Support for these kind of questions should be from your dealer / distributor:

https://www.victronenergy.com/support


The company who sells you the equipment should support you with these questions.

And yes: the portal id should be on the sticker indeed.

can you post a picture of the sticker? Please use a hidden message for this so not everyone can see this.

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