question

josmeijer avatar image
josmeijer asked

Anyone knows why my inverters are named %%key_not_found%%?

screenshot-20201204-083914-orgmozillafirefox.jpg

VRMfault
2 |3000

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

4 Answers
Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·

Thanks for reporting @josmeijer, I have forwarded it on to the VRM team and I think something like this will be fixed quickly.

5 comments
2 |3000

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

josmeijer avatar image josmeijer commented ·

apparently not so quick :-)


0 Likes 0 ·
Guy Stewart (Victron Community Manager) avatar image Guy Stewart (Victron Community Manager) ♦♦ josmeijer commented ·

It’s been the weekend!

0 Likes 0 ·
josmeijer avatar image josmeijer Guy Stewart (Victron Community Manager) ♦♦ commented ·

I (while waiting) found out that the field is not supposed to display the device name, but the device status.

Although the " %%key_not_found%%" is replaced by "unknown" (so it apparently had someones attention) it still not shows the status.

0 Likes 0 ·
Show more comments
josmeijer avatar image
josmeijer answered ·

remoteconsole.jpg(two weekends by now and the third is soon to come)

I noticed that (probably caused by an automatic firmware update) my inverters had a name change and are now called "unknown".

Still I think that as the venus GX firmware apparently knows the type and the name of the device it should be possible to display it in the overview, or am I wrong?unknown.jpg


unknown.jpg (20.1 KiB)
remoteconsole.jpg (21.9 KiB)
2 |3000

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

josmeijer avatar image
josmeijer answered ·

Well, there might be. I was just searching for the proper place to post this problem.

I have a growing number of unexplainable system shutdowns. Both (parrallel) inverters switch off and become extremely dead, no leds, no way to revive them (which is extra inconvenient if I am 115 km from the spot). Not with the remote panel, nor with the switches on the inverters.

Eventually I found out that ressurrection can be achieved by breaking the VE-bus connection between the two, firing the master up, (which then shows error leds) and finally by restoring the connection everything works again.

I suspect some incompatabilities between the present firmware in the inverters and the perpetually updating software in the venus GX.



2 |3000

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

josmeijer avatar image
josmeijer answered ·

I get this when I want to inspect the error log

buserror.jpg


buserror.jpg (15.2 KiB)
2 |3000

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Related Resources

VRM login page

VRM documentation

VRM API documentation

How to change the Owner of a VRM installation

Faults with Victron equipment are best discussed directly with your dealer - this can be formalised with this support request form.